Ray Bradford-Mathews 🏳️‍🌈

Service Desk Manager for a multi channel business specialising in Finance, Insurance, Holiday and Cruise products. ❤️ ITIL/Agile/Delivery/Transformation

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@Tringonometry @Claudia20195 @Rickii_71 @joelycett @RogerGodsiff Deffo not.. I'm now reliving parking ticket gate!!!

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

By far the most relevant statement I ever did see!!!

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@thepapabell @itsm_tools @sdi_institute Amen to that statement.. now just to educate a few people....

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

So here we are Saga IT Service Desk drop in sessions fuelled by coffee and Haribo... very well received...... #itsm #sdi #saga

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

A world removed from ITSM management, however clear leadership and absolute focus on our CSF has delivered a great result!! But, leading a 3&4 year old is sometimes like herding cats... #ITSM #adoption #SDI

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@KirstyUnila @sdi_institute Compelling and very thought provoking presentation..

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

Looking forward to reviewing tomorrow at work... #SDI19 #sdi

[ServiceDeskInstitute @sdi_institute]

⭐️The latest Global Best Practice Standard for Service Desk is now available⭐️ Download your copy here👉 https://t.co/N6PnUtjSYy A big thank you to all contributors & reviewers who made it possible. We couldn't have done it without your expert input! #BestPracticeStandardv8

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@achaylock @dominos Maybe something to do with the expectation and knowing some extremely good is coming...

[Barclay Rae 🧀 @barclayrae]

Just to be clear on #leadership

At key crisis points, great leaders work to inspire and bring people together to collaborate.

Blaming people in public is divisive and self serving

[ServiceDeskInstitute @sdi_institute]

What challenges is the #ITSM industry facing? Are you up to date with the latest trends? @AXELOS_GBP are running their ITSM Benchmark Survey again this year and you can help by adding your views and experiences here: https://t.co/Nn9etW2BN3 #ITSM #servicedeskbenchmarking

[ServiceDeskInstitute @sdi_institute]

Have a read of the latest blog - 'What Are Your Internal Support Teams Learning from Their External Customer Support Colleagues?', written by #SDI19 speaker @stephenmann

https://t.co/iJYtdwkpoe

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@GeorgiosKM @sdi_institute Hey Georgios, yes very thought provoking and validating my current way of working in a number of respects... Great content and presenter. What was your main take aways from it??

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

Following a great delivery last week I'm into a brand new week full of ideas and plans for the road ahead... #SDI #ServiceDesk #ITSM #sditraining @sdi_institute

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

@sdi_institute Great presentation from Lynne and the other presenters today.. certainly a lot to think about now..

[ServiceDeskInstitute @sdi_institute]

Lynne Nash doing SDI proud! Talking about how to make the most out of your customer feedback #SDIEvent

[ServiceDeskInstitute @sdi_institute]

Our Creating A Customer Led Service Strategy event has just kicked off! #SDIEvent

[ITSM.tools @itsm_tools]

"We need to talk about the longer-term impact of stress & the deeper issues around #mentalhealth – & we need to stop being coy about it, we NEED to have this “darker” discussion." - @sophiedanby https://t.co/f9b3sIpTi5

[Jeff Gothelf @jboogie]

A product roadmap is a linear document. But software development is iterative (or at least it should be). How do we plan & budget work in a continuous delivery world?

Here’s my take.

#agile #prodmgmt

“What does an agile product roadmap look like?” https://t.co/Wa8DUmSF2l

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

Interesting stuff.... As I start to rebuild an engaging self serve proposition.... https://t.co/4T6Ja8idlg

[Ray Bradford-Mathews 🏳️‍🌈 @R4YB_M]

Totally excited about the impending full ITSM tool replacement at my employer. Full top to bottom review and rework of all processes... Massive job but the automation savings alone will make it more than worth it.....