@VirginAtlantic What makes no sense is you found it, and now it’s missing again? We need the case or need to make a claim for our missing stuff that we need to replace!
@VirginAtlantic you are so unhelpful!! Fully spoiled our trip we’ve waited 2 years for, 24 hour delay, missing suitcase and no answer to emails to help in anyway!!
@VirginAtlantic The baggage portal has not been updated the whole 23 days it has been reported missing for. There hasn’t been an email since the 1st January, a lot longer than 48 hours now?
@VirginAtlantic Still 23 days without anyone resolving the missing suitcase, confirmed over txt you found it on the 23rd December and all stuff inside discussed. Email each day will be on the next flight out of JFK. Then 1st Jan email to say luggage is missing and your trying to find it!