Mistakes happen, and they are never something we’re pleased to communicate. We know our affiliates are wondering where the badges went this time around. The last time they were removed was due to nefarious activities by one person, which led to the badges being taken away.
This time the situation is much more mundane...
Bills are usually paid automatically, but the team member responsible recently closed their card, resulting in a failed payment. Since this account is on a standalone email, we did not notice the payment failure in time.
Indeed quite embarrassing, and we apologize. We’ve addressed the issue, and the badges will be reinstated soon. We understand that when the badge disappears, those affected lose their Blue status temporarily and some benefits. As a token of our appreciation, we’ll be crediting a little something to all your Rainbet accounts.
Best regards,
Silvio
We're back in business but expect us to be more prudent in who we choose to be affiliated with moving forward. We're not able to share specific details, but the recent incident was because of misconduct by people wearing the badge.