@AvivaUK I've just a Direct Message. Honestly I'm not hopeful one bit, if 10x calls didn't resolve anything I doubt a DM will.
When you give incorrect information that leaves a customer £537 out of pocket, you should be acting with pace and urgency to rectify this error.
@AvivaUK I've made a complaint to Aviva for my online car insurance. Most simple complaint to handle, called about 10x asking for updates and chasers from handler! Not a single response, terrible customer service after leaving me £537 out of pocket!! Avoid