The rangeUk||Service Hub

122 Following. 678.7K Followers

[The rangeUk||Service Hub @RangeukHub]

@trolly_dolly6 Hi @trolly_dolly6

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 

Thanks

[sally @trolly_dolly6]

@TheRangeUK can I ask you a question about a return?

[The rangeUk||Service Hub @RangeukHub]

@Jo_Ilott Hello @Jo_Ilott,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[Jo Ilott @Jo_Ilott]

@MartinSLewis This is the usual and useless response you get from @TheRangeUK - 6 times I've tried contacting them about a Marketplace return - each and every time, either no response or they respond, and say sorry in the same message! No chance to reply to their msg.

[The rangeUk||Service Hub @RangeukHub]

@esiotrot54 Hello @esiotrot54,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[Nemesis 🇺🇦 @esiotrot54]

@NicolaWainwri14 @TheRangeUK If they don’t get back to me i will contact bank to refund payment—never buying anything from them again

[The rangeUk||Service Hub @RangeukHub]

@esiotrot54 Hello @esiotrot54,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[Nemesis 🇺🇦 @esiotrot54]

@TheRangeUK don’t buy anything online from the range as nightmare to get refund —took to store—would not accept, phone number on website does not work—whatsapp delay of 4 hours—ridiculous—not shopping there again

[The rangeUk||Service Hub @RangeukHub]

@TyasTerry Hello @TyasTerry,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[SAXON @TyasTerry]

So I purchased a Rattan furniture set from the Range which arrived today and the things that are wrong with it beggars belief.
1. No instructions.
2. ⁠No bolts/ screws for any item.
3. ⁠No glass for fire pit.
4. ⁠No stones for fire pit.
5. ⁠Fire pit damaged.
6. ⁠Table side damaged.
7. ⁠Only 5 back cushions when there should be 8.
8. ⁠No cushions whatsoever for stools

This a previously sold and returned item that has not been checked properly on its return.

The customer care WhatsApp number is automated AI and tells me that it is currently taking up to 4 hours to reply (obviously lots of complaints) and is open from 09.00 to 17.30 so if you don’t contact them before 13.30 you have little chance of a reply.

Absolutely pathetic.
Don’t buy from the Range.

[The rangeUk||Service Hub @RangeukHub]

@blondie4067 Hello @blondie4067,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[sarah jones @blondie4067]

@TheRangeUK I need to direct message you but can’t as don’t have a premium account. No one is getting back to me on watts app and have had an email to say someone will get back to me in 24 hours! Not good enough. I need some urgent assistance!

[The rangeUk||Service Hub @RangeukHub]

@BTrewhela5118 Hello @BTrewhela5118,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM share your mobile number we reach out and assist.

[bethany trewhela @BTrewhela5118]

@TheRangeUK have to say had real bad service I the Truro branch today

[The rangeUk||Service Hub @RangeukHub]

@Cammy71 Hi @Cammy71

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 

Thanks

[G Campbell @Cammy71]

@TheRangeUK How do I speak to a human being at The Range? Ordered garden furniture weeks ago, your delivery people Furdeco have wiped their hands of it and your Live Chat is useless. I need some help please!

[The rangeUk||Service Hub @RangeukHub]

@SimonRi80242022 Hi @SimonRi80242022

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 

Thanks

[Simon Richardson @SimonRi80242022]

@TheRangeUK Your customer service is really poor

[The rangeUk||Service Hub @RangeukHub]

@CooperPuzey Hi @CooperPuzey

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 

Thanks

[Denise Berry @CooperPuzey]

@TheRangeUK Wish i had seen all these comments before i bought garden furniture!