Tarun Razdan

Analytics Platforms @paypal

[Praveen Neppalli @praveenTweets]

Agentic AI adoption is on fire at @Uber, and it's changing the way we build, not just in engineering, but across the entire company.

Today, 99% of our engineers use AI tools. More than 70% of pull requests are attributed to local or cloud agents. And our engineers have built 2,500+ agent skills across the software development lifecycle.
Those numbers are exciting, but they led us to a much bigger question:

How do we bring agentic AI beyond engineering?

Finance. Legal. Operations. Marketing. Customer Support. HR. Procurement.

These functions run on complex workflows that are often manual, highly nuanced, and spread across dozens of systems. You can't automate them effectively by looking at process diagrams or documentation. You have to understand how the work actually gets done.

So we created something called Agentic Pods.

The idea is simple.

We handpicked ~30 of our most AI-proficient engineers (people with deep knowledge of Uber's systems) and paired each of them with a domain expert from a business function.

Then we gave every pod just two weeks.
• Days 1 – 2: Shadow the expert. Observe every step. Document workflows. Ask questions. Build intuition.
• Day 3: Prioritize opportunities based on scale, repetition, business impact, and data availability.
• Days 4 – 5: Build a working agent alongside the person doing the job.
• Days 6 – 9: Validate with several others performing the same work. Does it generalize? Does it actually make their job better?
• Day 10: Ship.

In just the past two months, we've run 16 Agentic Pods across 16 different business functions.
• Capital allocation across 150 cities: 15 hours → 30 minutes.
• Financial pacing reports: 2 days → 10 minutes.
• Marketing web quality assurance: 2 weeks → 50 minutes.
• Support workflow creation: 9,000 manual workflows → self-service automation.

The productivity gains are impressive, but what surprised us most wasn't the speed.
• It was how quickly engineers embedded in unfamiliar domains uncovered opportunities that had been hiding in plain sight.
• The biggest wins rarely come from automating one task. They come from rethinking an entire workflow. Once you redesign the workflow around AI, you often eliminate handoffs, remove unnecessary approvals, replace legacy tooling, reduce vendor spend, and dramatically accelerate decision-making.
• The workflow becomes the unit of automation - not the individual task.
• The most impactful agent skills cut across teams, orgs, functions, tools, and systems.

The biggest lesson? The best AI opportunities are rarely visible from the outside.

You discover them by sitting next to the people doing the work, understanding every friction point, and building with them, not for them.

We're now forming a dedicated team to scale this further and go deeper. They'll deeply understand the work, redesign it from the ground up, and use AI to fundamentally change how the business operates.

It's exciting times!

[Tarun Razdan @RazdanTarun]

This is what you get at ₹359 from Subway. I’ve ordered a salad from Subway through Zomato.

Zomato doesn’t care about sub standard quality from the restaurant. The restaurant manager doesn’t care about customer calling him to discuss the matter.

#zomato #subway #india

[Nikhil Kamath @nikhilkamathcio]

Why is Microsoft teams so unnecessarily complicated, google meets, zoom etc, are so much simpler to use.
Thoughts?

[Tarun Razdan @RazdanTarun]

At 3:27 Am, after having delayed flight and waiting at taxing bay. The crew members are denying water to the passengers. @IndiGo6E not going seventeen but going pathetic.

[Prof. Feynman @ProfFeynman]

It is a lot better to walk alone than with a crowd going in the wrong direction.

[Prof. Feynman @ProfFeynman]

Knowledge isn't free. You have to pay attention. 🧠

[Tim Cook @tim_cook]

Today, Steve was awarded the Medal of Freedom, America’s highest civilian honor. He was a visionary who challenged us to see the world not for what it is, but for what it could be. We cherish his memory and we’ll continue building on his legacy.

[Shreyas Doshi @shreyas]

Sharing a brief memo I wrote for a founder in response to this question:

What is product management?

Product management is the art, science, and practice of making successful products and making products successful.

(1/12)

[Easlo @heyeaslo]

Twitter is free university.

But 98.8% don’t follow the right people.

A mega-thread of 40+ educators you must follow:

[Tarun Razdan @RazdanTarun]

@abhi__tanwar @CloverVentures @tanaypratap @ch_akanksha @tanviprya @SwapAgarwal @neogcamp Congratulations @abhi__tanwar

[Art of Life 🦋 @Art0fLife_]

10 netflix documentaries that will change your life + mindset

1. Expedition Happiness

[Suhail Kakar @SuhailKakar]

9 YouTube Channels You Can Follow to Become a Blockchain & Web3 Master

A thread ↓

[bernardo 'b' faro @bf_theparzival]

YouTube is a free Web3 university.

But 98.8% don't subscribe to the right channels.

So, I've audited 120+ YouTube Channels, and here are 23 of the very best to 10x your Web3 journey:

[Alex Brogan @_alexbrogan]

5 Mental Models to Make you Smarter:

[Tarun Razdan @RazdanTarun]

@AmazonHelp I've sent a parcel through ATS to get it delivered to my customer.

[Tarun Razdan @RazdanTarun]

Such a pathetic service you guys provide for amazon shipping here in india. Such a waste of a brand name. I believed being a brand you would work differently from other delivery channels, but you are all same. Pathetic services.
#amazonshipping @amazonIN @amazon @AmazonHelp

[Tarun Razdan @RazdanTarun]

@AmazonHelp The logistics arm of amazon india

[Tarun Razdan @RazdanTarun]

@AmazonHelp No. This is related to amazon transport service

[Alex Brogan @_alexbrogan]

If you want to understand Web3 and succeed in the next 10 years, here are 20 of the best resources on the internet to get up to speed:

[Amy Klobuchar @amyklobuchar]

If 18-year-olds can’t buy alcohol they sure shouldn’t be able to buy an AK-47. CHANGE THE LAW.

[Ankur Warikoo @warikoo]

7 recent purchases that I would love to gift you.

A thread...