Hi Rov, thanks for flagging this issue publicly.
I see some miscommunication from us on this one, but the actual reason is far more sinister, so more than happy to clarify!
We had suspicions about the activity on your account from early stages of play. Further discussions with our third-party provider confirmed these suspicions.
Your account was then officially flagged to us by one of our third-party providers. Specifically, the one providing the tables you were placing bets on.
There was a strong suspicion of card counting by the third-party provider, and us, so additional KYC requirements were put in place on your account.
You submitted KYC from a jurisdiction we do not permit players from. Circumvention of our geographical blocking policies is strictly forbidden.
However, and as incorrectly alluded to within your post, we certainly wouldn't forfeit profits if location was the only issue. In these scenarios we settle any remaining balances and politely reject the user from our service.
The actual issue.. during the review process of your account, it was also discovered that you were attempting to collude with third-party providers, specifically their dealers to gain unfair advantages on table games.
This is a big no-no, and hopefully not a surprise to anyone. We take threats like this extremely seriously, as would any operator within our space.
When we caught this, your account was not in profit. But we processed a single last withdrawal to ensure you got your deposited funds back, which included some additional profits for your "entrepreneurial endeavour".
We have a pretty autistic team when it comes to anti-abuse/fraud. I'd encourage you not to target us again, else the same will happen!
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Held this position since 2023 ๐คฏ
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Hey, thanks for posting your issue publicly, we'll clarify things from our side so there's no confusion.
You have at least 4 accounts on Rollbit, 2 of which were closed at your request for gambling problems.
One of the additional accounts closed for problematic gambling, was named 'Meepy', the account you're claiming to have "0 explanation" about is called 'Meepy <3'...
This category of closure is very serious to us and other accounts, or subsequent accounts, should always be closed by us upon discovery.
The reason the ticket is still outstanding is because you repeatedly failed to acknowledge the other accounts to our support team. This is obviously a red flag to us.
The other accounts were closed over 1 year ago, so maybe you forgot about their existence. This would make more sense if you're playing at several casinos. Fair enough.
I know from our internal processes that if you had acknowledged the accounts, the ticket would have came back to me for a final review.
I'm happy to conclude this final review now as the facts seem straight forward enough.
Where Rollbit/myself have a failure, we always resolve in favour of the player. Our failure here was failing to close the other 2 accounts that you had with us at the time of the initial gambling problem closures.
With that said, all your pending ETH withdrawals should be processing now. Your remaining accounts are closed. We just ask that you respect our problematic gambling policy going forward and don't use additional accounts ๐
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