Razorpay Care

This is the Twitter handle for @Razorpay Support. For a quick resolution please raise a request here:

[Razorpay Care @RazorpayCare]

Thank you for the wonderful shoutout. We’re glad we could support you and get the feature live. Huge credit to Ankita and the team for driving this through. We truly appreciate your trust in Razorpay.

[Striver | Building takeUforward @striver_79]

Thank you @Razorpay @RazorpayX for jumping in and helping us with this one. Amazing service.

More importantly the best support, Ankita Tiwari was right at it, got us the best deal, and we have the feature live. @harshilmathur you got an amazing team and great SOP for active customers.

[Razorpay Care @RazorpayCare]

@NavjotSing5555 Hi Navjot, thank you for your patience. We've reviewed your concern regarding the EMI conversion fee and client transaction discrepancy, and have shared a detailed response via DM. Kindly check and confirm if it addresses your query. Regards, Team Razorpay https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

Hi there, thank you for sharing the payment details we understand you're waiting on the cashback for your transaction. Your concern has been noted and forwarded to the relevant team. They are currently reviewing it and will get back to you with an update at the earliest. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi Pintu, we understand you've been waiting for an update and would like to review this for you. Kindly send us a DM with your registered email ID, contact number. If you have any supporting details, such as the order ID, payment details, or screenshots, please share those as well. We'll review the information and assist you with the next steps. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi Konark, thank you for sharing your Merchant ID and contact number with us. Your concern has been noted and forwarded to the relevant team for review. They are currently looking into the details and will get back to you with an update at the earliest. If you need any further information or additional support in the meantime, please feel free to reach out to us via DM. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

@Amarjee70408798 Hi Amarjeet! Thank you for reaching out. We'd be happy to look into this for you. Please DM us your registered contact number and email ID, and our team will review the status of your account verification and assist you further https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

Hi Sunil! Thank you for bringing this to our attention. We'd like to look into this and help. Please DM us your payment debit screenshot along with your contact number and email ID. Our team will review the details and get back to you with the next steps as soon as possible https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

@Read_Across Hi there! Thank you for bringing this to our attention. Please DM us your payment debit screenshot showing the Payment ID or UTR number, along with your contact number and email ID. Our team will review the details and assist you further https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

@Kratos_8756 Hi Omkar! Thank you for bringing this to our attention. Your concern has been forwarded to our internal team for review. We'll look into the details and share an update with you as soon as we have more information. Thank you for your patience https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

@sundarthevedic Hi there! Thank you for bringing this to our attention. We'd like to look into this with priority. Please DM us your payment debit screenshot along with your contact number and email ID. Our team will review the details and assist you further
https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

Hi Feroz, we understand you've been waiting for assistance with your payout integration and appreciate your patience. We'd like to look into this for you. Kindly send us a DM with your registered email ID, contact number, Merchant ID (if available), and any ticket ID(s) you've already raised. We'll review the details and assist you with the next steps. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi there, we tried reaching you on the contact number ending in 0444, but were unable to connect. To help us assist you further, kindly share an alternate contact number via DM at your convenience. We'll review the details and get in touch with you as soon as possible. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi Sidhart, we'd like to understand your concern and help you with this. Kindly send us a DM your email ID, contact number, and a screenshot of the debited transaction clearly showing the Razorpay Payment ID (or ACH/UTR/Reference Number, if available). We'll review the details and assist you with the next steps. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi Ayan, we realise it's important to know what happened when a payment remains unresolved. We'd like to review this for you. Please send us a DM with your email ID, contact number, and a screenshot of the debited payment clearly showing the Razorpay Payment ID. We'll review the details and assist you with the next steps. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

@singlecelldoc Hi there kindly share a screenshot of the debited payment where the UTR is clearly visible via DM. Our team will review the details and assist you further with your concern https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

Hi Abhishek, thank you for your patience and we understand how important this is for your business. Your concern has been noted and forwarded to the relevant team for review. They are currently looking into the request and will get back to you with an update at the earliest. If you need any further information or additional support in the meantime, please feel free to reach out to us via DM. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

Hi Sooban, we understand you've already completed your Video KYC and are still seeing the same status on your onboarding page. We'd like to look into this for you. Kindly send us a DM with your registered email ID and contact number. We'll review the details and assist you with the next steps. Regards, Team Razorpay https://t.co/31vwvYhDwU

[Razorpay Care @RazorpayCare]

@AstroVistaar Hi there! Thank you for reaching out. Your concern has been forwarded to our internal team for review. We'll have the account checked and share an update with you as soon as we have more information. Thank you for your patience. https://t.co/K5EfXqMykd

[Razorpay Care @RazorpayCare]

@VishalA07732291 Hi Vish! We appreciate you bringing this to our attention. Please DM us your payment debit screenshot along with your contact number and email ID. Our team will review the details and work on this with priority. We'll keep you updated on the progress https://t.co/K5EfXqMykd