Samarth Mathur

Inspiring one soul at a time. :)

I make vlogs using my #XiaomiMi10

[Samarth Mathur @RealTalkBySam]

@CRED_support I hope you understand that my next due date is in 2 days and I am going to lose on another 10k as you will auto deduct my money. Same thing happened the last time. I need a solution to this issue before the 7th of June along with the refund for last EMI which was charged extra.

[Samarth Mathur @RealTalkBySam]

Hi @kunalb11 @CRED_club @CRED_support how do you explain a customer support team which does not even reply back after multiple attempts? My money worth INR 60K is at stake and all I receive from your end are multiple pushback with no closure. To top it, the team is not responding

[Samarth Mathur @RealTalkBySam]

@kunalb11 @kunalb11 till when will you and your team continue to ignore the issues caused by your product to people who have entrusted you for years?
60k at stake and the company's customer support chooses to ignore you again and again.

[Samarth Mathur @RealTalkBySam]

I am left helpless for more than a month and to top it all, constant calls, mails and messages to continue paying my emi when i have foreclosed the loan more than a month ago!
@kunalb11 @CRED_support @CRED_club I need a closure to this ASAP. I will be left with no choice.

[Samarth Mathur @RealTalkBySam]

@CRED_support I have been given this assurance multiple times since 11th or April but no solutions. I need to know my money is safe and a refund is in process.

[Samarth Mathur @RealTalkBySam]

Can't believe it has come to this but @kunalb11 you should know how horrific the past few days have been for me, a committed user of @CRED_club for the past 3 years.
I foreclosed a loan, but the amount never got deposited and cred continued to cut my monthly emi. (Continued)

[Samarth Mathur @RealTalkBySam]

@kunalb11 @CRED_club @CRED_support you should know that my issue still stands unresolved. A payment which was done on 11th April is still not credited and instead monthly installments are getting debited with a late remark effecting my netscore. How is this acceptable?

[Samarth Mathur @RealTalkBySam]

@CRED_support Wish I could share all the screenshots of the mails i have been receiving and the calls and how i have been tricked of an assurance with no solution.
Waiting till tomorrow for the team to reach out.@kunalb11 @CRED_club let's talk about how we can stop this from effecting others

[Samarth Mathur @RealTalkBySam]

@CRED_support I AM SICK OF AUTOMATED MESSAGES WHICH LEAD TO NO SOLUTIONS. I EXPECT A CALL FROM THE TEAM AND FROM SOMEONE WHO CAN OFFER AN ACTUAL SOLUTION AND NOT AN EXTENSION DATE TO THIS PROBLEM.

[Samarth Mathur @RealTalkBySam]

At last the payment was debited for the month and then when i ask the team for refund, they just say keep patience while we resolve this issue. Mind you, it's been more than a month since this issue began. @kunalb11 @CRED_club
This is definitely not an experience we expect.

[Samarth Mathur @RealTalkBySam]

It does not end there. I reached out to the team and asked them for a solution and they said give us a few days, in the meanwhile we will stop the auto emi payment. The issue never got resolved and I was harassed with multiple calls from your team to pay the monthly emi.

[Samarth Mathur @RealTalkBySam]

Just posted a photo @ Filament Bar Pune https://t.co/eLWpdgABDX

[Samarth Mathur @RealTalkBySam]

Es sheher ko ye hua kya.🥲🥺🙃😭 @ PUNE पुणे MH 12 https://t.co/Xrf20f6jrr

[Samarth Mathur @RealTalkBySam]

I think it's the concious choice we chhose to make, to ensure we are there for each other when time comes.... That's the beauty of this friendship.❤️✨ @ Thikana Baner https://t.co/RIRSOEDCXy

[Samarth Mathur @RealTalkBySam]

Rip queen.👑
But Kohinoor dedo plij. 🥲 https://t.co/dwlqp1bH8e

[Samarth Mathur @RealTalkBySam]

Gotta start saying "Bombay is not that bad".🥲🙃 @ The Lalit Mumbai https://t.co/yduZFijFMS

[Samarth Mathur @RealTalkBySam]

Subah ko garmi, shyaam ko baarish, raat ko jacket wali thand. 🥲🙃 @ PUNE पुणे MH 12 https://t.co/0c3DVULP5b

[Samarth Mathur @RealTalkBySam]

Just posted a photo https://t.co/TqVPeR16HV

[Samarth Mathur @RealTalkBySam]

Okay fine I was jealous.🥲 @ antiSocial Pune https://t.co/U8R2Q7mwdy