Reetika Saha

[Reetika Saha @ReetikaSaha20]

@AirbnbHelp Please respond

[Reetika Saha @ReetikaSaha20]

@Airbnb A guest posted a 1⭐ review right after I raised a damage claim.
This is clearly retaliatory.
The review also contains false info, I’ve provided proof, yet no action has been taken.
How is this fair for hosts? Requesting urgent escalation of this case.
Case ID:A101559787

[Reetika Saha @ReetikaSaha20]

@J50Claret @Airbnb Thank you very much. Let me check.

[Reetika Saha @ReetikaSaha20]

@bchesky the specialised team responsible to scrutinise these kinds of reviews is evidently not competent. They are ruining the reputation of good hosts by continuing to allow these kinds of reviews containing misinformation.Requesting you to please help me.

[Reetika Saha @ReetikaSaha20]

@Airbnb @Airbnb can you please respond?

[Reetika Saha @ReetikaSaha20]

@Airbnb even after repeatedly explaining my case, you ask me to check with support ambassador, and support ambassador has only the below to say. I want someone to genuinely look into my case. Please help.

[Reetika Saha @ReetikaSaha20]

@Airbnb i have still not received any latest updates update from you.

[Reetika Saha @ReetikaSaha20]

@Airbnb @Airbnb i hope you understand if guests continue dropping these kind of defaming reviews, then hosts will have no option to report damages in fear of bad reviews! How is this fair?

[Reetika Saha @ReetikaSaha20]

@Airbnb can you please respond?

[Reetika Saha @ReetikaSaha20]

@Airbnb

[Reetika Saha @ReetikaSaha20]

Reviews that are retaliatory in nature and contain false information are a breach of airbnb’s review policy. It MUST be removed! How can Airbnb allow something like this??

[Reetika Saha @ReetikaSaha20]

@AirbnbHelp Please understand that the claims in the review are false. I have substantial proof to prove that they are false. How can airbnb allow to keep such a review even when it falsely defames a particular property? I fail to understand.

[Reetika Saha @ReetikaSaha20]

@AirbnbHelp There is no personal info in the post. Only the case ID i have provided.

[Reetika Saha @ReetikaSaha20]

Raised dispute twice but your “specialised team” rejected my plea both the times without even considering the proof submitted. This is affecting my overall rating very badly and therefore affecting my business. I urge you to look into this case immediately.