@TeamStubHub DM sent and I still haven't heard from your team. No different from the other 10 times that I called and told I would be helped. Good thing I didn't hold my breath.
A friend and I bought two Category 1 tickets to The World Cup semifinal game through StubHub on March 13. Section C107, Row 17 at AT&T Stadium. 17 rows from the pitch. Confirmed. Paid thousands.
Two weeks before the match, I get an email from StubHub telling me that I have been "complimentary upgraded" to Category 2 seats. A downgrade, labeled as an upgrade.
I called @TeamStubHub multiple times. Every call, I would be was told a new lie, while being gaslight about how my "upgrade" would be a comparable expierence. It turns out that the seller never responded and because of the increase in ticket prices all they could do was give me a replacement ticket. When the replacement tickets finally arrived, they were Section 454, Row 5. Category 3. Top of the stadium. We paid thousands of dollars for up close tickets to end up at the top of the stadium
They told me i can either take the seats or get a refund. and they are "sorry for the inconvenience". Because of the failures of their system, it has ruined a once in a lifetime expeirence for us.
I run a business. If I treated a customer this way, I wouldn't have a business. StubHub did $1.77B in revenue last year and this is apparently just how they operate — the BBB has them at an F rating, not accredited. My friend is a travel nurse and said no to a lot of other life events to save enough PTO to go to this game.
My individual business means nothing to them and this pattern of screwing customers clearly isn't unique to me. I hope someone starts a class action lawsuit against them to hold them accountable. Would love to take part
Never again, @StubHub.
#WorldCup2026 #StubHub @FIFAWorldCup
@LouEsposito67@TeamStubHub 100% just for the optics to make it seem like they are helpful. Not the first time @TeamStubHub were going to "look into this for me and contact me." Still have never been contacted once. Sent them the DM and still have not heard anything.