Rick Knight

Helping franchised auto dealers Sell The Next Vehicle™ with personalized customer retention solutions. @PerformanceAdm @CertifiedMain

[Rick Knight @RetentionExec]

Is your complimentary maintenance program effectively bringing customers back? Are you properly tracking the customer journey? https://t.co/m1axgjZ1BQ

[Rick Knight @RetentionExec]

Dealership marketing isn’t only about bringing happy customers back in; it’s also a useful tool for reaching out to customers who have had a bad experience. https://t.co/GmfTgtHdLT

[Rick Knight @RetentionExec]

Auto manufacturer maintenance plans aren’t enough — dealers have to launch their own complimentary maintenance programs and run them effectively. https://t.co/7oiP4TNzqG

[Rick Knight @RetentionExec]

Auto dealers are always looking for the next hook, the next “industry secret” that’s going to give them an edge over the competition. Want to know what really sizzles? A dealer-owned complimentary maintenance program. https://t.co/XnlUCgEa5e

[Rick Knight @RetentionExec]

Customizing a dealer maintenance program is a key factor in any dealership's customer retention strategy. Learn how to build the perfect plan to retain customers. https://t.co/kJb5WR4Sl5

[Rick Knight @RetentionExec]

Reveal the true value of Complimentary Maintenance by making customers a part of your family. Building lasting relationships will keep them coming back. https://t.co/4G7lKtnu21

[Rick Knight @RetentionExec]

When it comes to success in a given job, DISC assessments make it easier to know what to expect before that role is assigned. Here’s how to take full advantage of DISC for auto dealerships. https://t.co/E8q91VjFIY

[Rick Knight @RetentionExec]

If you want to compete with today’s digital disruptors and the guy across the street, it’s important that you sharpen your dealership appointment-making skills to get a steady flow of leads. https://t.co/wONcbGkkLr

[Rick Knight @RetentionExec]

Getting a customer is sweet. Keeping that customer is even sweeter. Here's why it pays to focus on customers who don’t return. https://t.co/UEC1lhKA2Y

[Rick Knight @RetentionExec]

Once a customer drives away in their brand-new vehicle, how can a dealership bring them back? Convince customers that dealer maintenance is the way to go. https://t.co/VDTrA12xeJ

[Rick Knight @RetentionExec]

It’s important that auto dealerships focus on the real driving force behind the auto industry: Baby Boomers. But, how do you go about marketing to Boomers? https://t.co/eNKcjIKwW9

[Rick Knight @RetentionExec]

The most effective way to increase sales and create growth is to cut down on customer churn — but first, you need to define a customer retention strategy. https://t.co/Ge28AXTQ7C

[Rick Knight @RetentionExec]

Your dealership’s ability to offer exceptional customer service remains fundamentally important to your success in achieving strong customer retention and, in turn, growing dealership profitability. https://t.co/8hjcviBhGi

[Rick Knight @RetentionExec]

Cleaning gutters. Painting fences. Sometimes, it pays to do it yourself. But when it comes to an auto dealership implementing a complimentary maintenance program, DIY may not be the best approach. https://t.co/ZELtqXDPhS

[Rick Knight @RetentionExec]

Ready to get started with a better auto dealership marketing strategy? Here’s how to achieve the right blend of automotive marketing tactics. https://t.co/6EfhgGrj21

[Rick Knight @RetentionExec]

We do the heavy lifting so you can focus on what you do best —selling more cars. https://t.co/ZgikwpvZjK

[Rick Knight @RetentionExec]

Learn how complimentary maintenance plans are structured to function as automotive consumer retention solutions for franchise auto dealers. https://t.co/AZI0jCkHK9

[Rick Knight @RetentionExec]

What's the best way to ensure customers are adhering to proper preventative maintenance schedules? Include complimentary maintenance to keep them consistent. https://t.co/2V548J8rcE

[Rick Knight @RetentionExec]

Do you engage customers during service or leave them to their own devices? Use these three tips to interact with customers and fuel service department traffic. https://t.co/rRGscpFjZG

[Rick Knight @RetentionExec]

Three simple steps to launching your own dealer maintenance program with Certified Maintenance Complimentary Maintenance Programs. https://t.co/wFl4iMAw7L