Dean revard

Contact center executive with #HPWFO SW. We help companies improve customer interactions and engagements across all channels of communications.

[Dean revard @RevardOpenText]

@MetLife @WeAreFarmers - Please enable your old Metlife customers with customer service. MetLife customers can no longer access policies on-line and your contact center hold times are over 45+mins!? #Hiremoreagents #customerexperience

[Dean revard @RevardOpenText]

1 week later, several replies, still NOTHING from @Facebook ?!? Amazing a brand like this much of our data, can get away with NO customer support and no commitment to security...

[Dean revard @RevardOpenText]

@Facebook -My FB account was hacked over a week ago. I have been trying to recover my account ever since. IF you have been hacked and your credentials changed - there is NO WAY to get back into your account! FB has NO real security AND NO CUSTOMER SUPPORT! @Facebook -please help?

[Dean revard @RevardOpenText]

Retailers better realize all your business just shifted on-line or into the contact center. How about adding agents @BestBuy? On hold for over 45 mins (after being told it would be 15 mins) Trying to buy something!

[Dean revard @RevardOpenText]

This just in! Open Text Qfiniti is available now on AWS
Marketplace.
#AmazonConnect -- #AWSMarketplace https://t.co/MmsERYJVi3

[Dean revard @RevardOpenText]

'You have embarrassed us in the eyes of our children': Navy SEAL who oversaw the Osama bin Laden raid rebukes Trump in stunning opinion column - Business Insider https://t.co/bcMJjflZWu

[Dean revard @RevardOpenText]

Is your #cctr ready for millennials and Gen-Z? @dr_wfo explains why contact centers need to evolve towards and embrace Workforce Engagement Management. #WEM https://t.co/nIOHP0SddH

[Dean revard @RevardOpenText]

@MiamiLakesNews Don't attend these events! Miami has a food festival every weekend across cities in Miami. Easy to make a mistake and buy for the wrong one on-line. I did and of couse nobody would respond or offer any transers or refunds

[Dean revard @RevardOpenText]

Join us for this live webinar on March 6 where Matt Storm joins Paul Stockford, Chief Analyst of Saddletree Research, to provide insights on enhancing the employee's experience bringing maximum efficiencies through "next-gen" quality monitoring #WFO #cctr https://t.co/z5NLRwYNMX

[Dean revard @RevardOpenText]

Are you ready for next-gen QM? Qfiniti can strengthen quality monitoring (QM) methods that drive cross-generational employee engagement. Hear from Saddletree Research's @paulstockford during our live webinar on Wed, Mar 7th. #Qfiniti #cctr https://t.co/PrXd5MimqM

[Dean revard @RevardOpenText]

OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution via @opentext https://t.co/yRBKSJfQRI

[Dean revard @RevardOpenText]

Do you have PCI Compliance locked down in your contact center? See the 17 worst data breaches in recent memory. @CSOOnline @OTQfiniti https://t.co/EY6PxKtnOq

[Dean revard @RevardOpenText]

Now is the time to re-evaluate your current workforce engagement management strategy and take a hard look at the cloud. @OpenText's @Dr_WFO on why 2018 is the year to plan your move to the #cloud. #cctr @ccpipeline #WFO https://t.co/DCrhKcKRWI

[Dean revard @RevardOpenText]

Speech and desktop #analytics can have profound benefits for your #cctr. Watch this video, featuring @Dr_WFO, to find out why you should be implementing them. #WFO https://t.co/WAoeOo4hsV

[Dean revard @RevardOpenText]

After Flynn plea, Comey goes biblical https://t.co/k4D7NZCED7

[Dean revard @RevardOpenText]

#CX managers need to consider both feedback & interaction data as one unified data set. #VoC @alanjporter #survey https://t.co/K113NbH9Q5

[Dean revard @RevardOpenText]

Using #AI to deliver more personalized customer experience. #CX @B2Community https://t.co/YoxHMHIqTR

[Dean revard @RevardOpenText]

How are you framing the #CX work to build customer reliability? @jeannebliss https://t.co/0e8jVn6xUk

[Dean revard @RevardOpenText]

As the #WFO market evolves, will vendors adapt? @dfluss #cctr @CRM https://t.co/XtathU3wmI