RG&E

Rochester Gas & Electric, subsidiary of @Avangrid, proudly serves 371K electric & 307K gas customers in a 9-county region centered on the City of Rochester

[RG&E @RGandE]

Struggling with energy costs? You may qualify for bill relief.
💡 Programs like EAP & EEAP have already delivered nearly 150,000 credits to customers.

Check your eligibility and start saving today: https://t.co/BQ7y6hAAu0

👇 More in the press release: https://t.co/wxj60kG5cY

[RG&E @RGandE]

Sending a special thanks to the lineworkers and tree crews who have worked around-the-clock to restore power to more than 11,000 customers. We are finalizing efforts to restore power to approximately 200 customers, which we expect to complete by 5 p.m. today. https://t.co/fhZti7PK33

[RG&E @RGandE]

Crews are making steady progress restoring power after this weekend’s storm.
✅ Most outages restored by 11 PM tonight
✅ Full restoration expected by 5 PM Monday
Crews are working as quickly and safely as possible to get the lights back on.
Details: https://t.co/Gxvl4jYG2J

[RG&E @RGandE]

❌Out with the old
✅In with the new
Crews continue their efforts to get the power back on to every customer affected by yesterday’s weather. We’re working as quickly as possible and aim to have service restored for the majority of customers today.

[RG&E @RGandE]

The grid is complex and requires many parts to run efficiently in order to keep your lights on. When storms hit, bushings and other components can fail, causing outages like this one in Greece. We���ve brought on additional crews to help expedite restoration efforts.

[RG&E @RGandE]

Crews have done an incredible job overnight to restore service. However, there are still approximately 1,900 customers without power. We’re working around the clock to safely restore service to all affected and anticipate having service restored today.
https://t.co/E0PeS0ptgS

[RG&E @RGandE]

Crews are actively responding outages affecting more than 6,000 customers throughout RG&E territory. We will continue to work until power is restored to all. Get the latest information on outages by visiting https://t.co/EDAYwjhhM1

[RG&E @RGandE]

“Modern technology has been a game changer for our operations.”
From automation and smart meters to drones, we’re using the latest tools to keep power flowing in communities like yours ⚡ As demand grows and weather gets more intense, we’re investing in a smarter, stronger grid.

https://t.co/rRMxC5pV6P

[RG&E @RGandE]

@carpenterweigel Hello. We would be happy to look into this for you. Please send us a direct message with either the account number -or- service address and phone number so that we can assist you. Alternatively, you may speak to a customer service representative by calling 1.800.743.2110

[RG&E @RGandE]

@DoucheVictorino Hello. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

[RG&E @RGandE]

@ScottIves14 Hello, Scott. We apologize for the delay in responding to your inquiry. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

[RG&E @RGandE]

Crews have done an amazing job working in difficult conditions to restore power to nearly 31,000 customers. We will continue restoration through the night to safely restore power to every customer who is currently or may be affected by Mother Nature. https://t.co/iQlPR31Ajv

[RG&E @RGandE]

@BMOE81 Hi Brenton. We're very sorry to hear about your experience and would be happy to help you! If you still need assistance, please send us a direct message with either the account number -or- service address and phone number.

[RG&E @RGandE]

@donnascriban Hi Donna. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

[RG&E @RGandE]

@MeganFoxWriter Hi Megan, I’m sorry to hear the app isn’t working for you. I just checked both the app and the website, and they seem to be working on my end. I can still report this so our team can look into whether there are any intermittent issues. Thanks!

[RG&E @RGandE]

Hi Megan, I’m really sorry you’re dealing with this, being without heat and water is incredibly difficult. I know how frustrating it is to keep checking and not see any updates. As soon as we have more information from our crews, it will be posted on the website. Thank you for your patience while we work to get this resolved as quickly and safely as possible.

[RG&E @RGandE]

@MeganFoxWriter Hi Megan, thank you for reaching out to us. I’m very sorry that you’re without power. Please continue to check the website at https://t.co/dldE3Bqrya. We will update it with more information as soon as it becomes available. Thank you.

[RG&E @RGandE]

Since Sunday, more than than 30,000 RG&E customers were affected by high winds and more than 29,000 of those customers have already had their power restored. Our special thanks to all the crews who have helped keep your lights on and homes warm.

https://t.co/FGTMPusGW8

[RG&E @RGandE]

RGE:
A strong storm may bring damaging winds, possible thunderstorms, and snow across our service area. Wind gusts may reach 45-60 mph, leading to outages. Our crews are ready to respond and restore power as safely and quickly as possible.

Report outages: https://t.co/w9VajMjcn2

[RG&E @RGandE]

Demand is rising. Weather is intensifying. The risk of outages is increasing.

Grid investments are critical now.

Our Powering New York proposal aims to invest billions of dollars to modernize energy infrastructure throughout 40% of Upstate New York.