@SMARTYMobileUK They are refusing to escalate it despite me providing with all my details: “I am sorry you feel this way, But without validating the account I will not be able to share any Information from the account.
I would never want you to go through this.
I wish I was able to go ahead…”
@dhlexpressuk how do I arrange a recollection? Unable to as it says collection is already arranged but collection was not completed. Nightmare customer unfriendly process from DHL
@virginmedia That’s the other issue. I have no access to my account and keep getting error messages. Someone needs to take accountability and call me to sort this out #joke
@virginmedia Yes I have used that. Virgin media tell me I need to restart my hub. Why do I need to restart my hub every two weeks? I have tried calling virgin media, virtually impossible to talk to a human being on the phone. I have now raised a 5th complaint #incompetent
@virginmedia internet down again for 12th time this month. Will be escalating to the ombudsman to ensure service is either fixed or virgin media services shut down for customers in my area,