never build your identity around being the one who understands everyone. some people are not confused, they are incentivised. some people are not wounded, they are opportunistic. compassion without discernment turns you into a luxury service for people avoiding accountability.
i don't think people really understand that there is no coming back from certain things. Some damage does not get undone, and once it changes how you see someone, that's it. Not everything deserves a second chance, no matter how sorry they are.