One of my favorite questions to learn about a role is “tell me about the things you talk about during your team retrospectives”.
This uncovers a few things👇:
1. Core challenges of the role on day to day basis (what didn’t go well)
2. How to actually navigate the role (what went well)
3. What it takes to become great at it (what can we do differently)
@HUGOBOSSSERVICE @HUGOBOSS Deplorable experience with returns and exchanges in the US. Absolutely unacceptable customer service.
- Was told I can't exchange items, and must return & reorder. Fail.
- Paid for premium packaging but got a standard cardboard box. Fail.
- No return label in box, told it takes 5-7 days to mail by post. Never got the return label. Fail.
- No possibility of email/self-print return label. Very inconvenient to return and a waste of time for the customer.
- Followed up 2x over email, but never got the courtesy of a response. Been nearly a month now. Fail.
One of the downsides of ambition is living in the delta between our actual and idealized selves. It takes a lot of self-awareness to balance contentment and use it as a catalyst for growth.
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