Matt Desrochers @roach_eomfd - Twitter Profile

Matt Desrochers @Roach_EOMFD

over 6 years ago

@PlayCrucible How are launches still no where near smooth lol. You'd think by now they'd get it right.

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Matt Desrochers @Roach_EOMFD

over 6 years ago

@British_Airways Im sorry, I don't see anything in my inbox. [email protected] is my email for this account.

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Matt Desrochers @Roach_EOMFD

over 6 years ago

@British_Airways Family lost their return flight because of military orders making them not able to take outbound flight. Customer service just quoted the fine print at us and made us buy tickets again. Nice to see BA cares only for profit and not people.

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Matt Desrochers @Roach_EOMFD

over 6 years ago

@British_Airways Yes. I called over 2 weeks prior to the flight and was told to pay $500 in a fee plus $200 for the new ticket. We then told the rep we would buy a one way ticket as it was cheaper. We bought the ticket and that was it.

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Matt Desrochers @Roach_EOMFD

over 6 years ago

@British_Airways We called ahead of time to let the airline know and were not told anything then. Never were even given the opportunity to keep the return ticket so we bought the same ticket on the same flight twice.

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Matt Desrochers @Roach_EOMFD

almost 8 years ago

@AmericanAir I cannot use the miles for the flight I want so it costs me 45,000 miles and $200 more then if I just buy a ticket. Yet I can’t be reimbursed the $98 I spent on miles for no reason.

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Matt Desrochers @Roach_EOMFD

almost 8 years ago

@AmericanAir Not able to refund a $98 purchase for extra miles, even though the miles after purchase couldn’t be used... Another example of poor customer service and only thinking of the money.

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