Robert Österlund

Entrepreneur, Investor, Idea Tank, Rainmaker, Helicopter Pilot, Husband, Father and not necessarily in that order...

[Robert Österlund @RobAz72]

Worklio Founder Robert Österlund Releases 'Payroll Unlocked,' the First Operator’s Playbook for Modern U.S. Payroll https://t.co/QbT7j37cHR via @ein_news

[Robert Österlund @RobAz72]

@JeffBezos - why are you keeping customer support ar Amazon a mile away for seller central? No phone number, no email and no way to contact anyone when you’re locked out as I am because a bug in your system?

[Robert Österlund @RobAz72]

@amznsellerhelp @amznsellerhelp

Unable to login after providing password and 2FA. You have no way to contact you other than the form - which I submitted a request on last week Wednesday and I sent a second request today 8 days later. Can someone reach out private message to help?

[Robert Österlund @RobAz72]

Another robbery in Gstaad: the Louis Vuitton store was targeted last night. Burglars smashed the exterior window and fled with an unknown amount of merchandise. #Gstaad

[Robert Österlund @RobAz72]

@Finnair_aa1 @elonmusk here is another scam perpetrated on your platform. Why can’t you stop this BS?

[Robert Österlund @RobAz72]

Look at this BS with @facebook. Wrote a complaint on a post for @Finnair (which also is a dishonest company) and within seconds African scammers came running. I then reported it as a scam to @facebook and they replied (see screenshots). @finkd Mark Zuckerberg - you’re allowing scams to be perpetrated on your platform “within your guidelines”…

[Robert Österlund @RobAz72]

@Finnair @Finnair_aa1 @FinnairSuomi I wish you were as attentive to make sure your customers actually gets what they paid for…. Unfortunately history has proven this is not the case. @Finnair

[Robert Österlund @RobAz72]

@British_Airways @British_Airways Filing a claim with the courts instead. Never witnessed this level of incompetence from a company.

[Robert Österlund @RobAz72]

@British_Airways locked me out of their app and wouldn’t let me check in to BA497. Showed up at Palma airport 1 hr before departure but they refused to give my boarding pass. Gate closed early, flight left 1 hr late.

#BritishAirways #CustomerServiceFail

[Robert Österlund @RobAz72]

@British_Airways I filed a refund request on June 14. You replied on June 19 with this, clearly without reading my complaint:

"Having checked the booking and ticket details, we can see that this ticket is fully used/travelled on and so no refund would be due.
Kind regards,
Sachin – British Airways Refunds"

[Robert Österlund @RobAz72]

@British_Airways There is no DM from you TODAY. You have all my info including email and phone. You know how to do a refund to the card you charged don’t you? What else��s would you possibly need from me - other than a lawsuit filed?

[Robert Österlund @RobAz72]

@British_Airways And I sent my reply to your bot - which I commented about before - as it’s completely useless. You also have the screenshot of my second booking reference. I can be reached by phone or email if needed - you have my details. @British_Airways

[Robert Österlund @RobAz72]

@British_Airways Is it really necessary for me to take legal action to get my refund and some accountability here, or are you finally going to do the right thing? @British_Airways

[Robert Österlund @RobAz72]

The flight wasn’t cancelled. You cancelled my second leg per the check-in clerk.

Upon learning this after arriving in Madrid I then called and spoke with your customer service team who confirmed there was no booking for the second leg — even though your agent before I departed from Palma assured me it was sorted. So you left me stranded in Madrid. I was told someone would call me back within the hour. It’s now been two hours, and nothing.

To make it worse, the gate was miles from check-in — involving a train and EU immigration — leaving me with no choice but to purchase a new one-way ticket out of pocket. €791.52 to be exact. I expect a full refund.

This is absolutely insane. The way you’re treating customers is beyond unacceptable.

I’ll wait for confirmation before escalating further.

And yes — your chatbot is useless.

[Robert Österlund @RobAz72]

@British_Airways Update: At the checkin desk in Madrid the lady now tells me my flight ticket has been cancelled. Asking me how I flew from London to Palma. Perhaps retaliation for me posting??? Great job @British_Airways let’s see how this ends up…

[Robert Österlund @RobAz72]

Hi Claire — I had a confirmed business class ticket, tried to check in online multiple times, and your app locked me out. I arrived 1 hour before departure and the flight left 30 mins late — plenty of time to get to the gate had your system worked. Your ground staff was rude, your customer service couldn’t issue a boarding pass, and I was told to pay €150 for your failure — only to be told by Iberia no flight was even rebooked.

Don’t patronize me with generic policy replies. Your tech failed, your staff failed, and your response is a perfect example of why BA’s reputation is in free fall.