Rob Blundell

[Rob Blundell @RobBlundell7]

@Nespresso This matter has been ongoing for 12 weeks. I have been doing everything I can to resolve this problem, but @NespressoES has done nothing but give me the run-around and tell me that there is nothing wrong with the machine. Replace, Refund, or Court. Your call

[Rob Blundell @RobBlundell7]

@Nespresso @NespressoES 20+ yrs loyal, spent thousands in AUS & Spain on your machines. My 1-yr-old Creatista Pro (€729) is STILL faulty after 12+ weeks & 36+ days at service. “No milk jug” error & bubbly, thin milk persists. Now they’re lying! #NespressoFail #CreatistaPro

[Rob Blundell @RobBlundell7]

@consumeres @Nespresso @NespressoES Join @OCU_es for support. Share your Nespresso horror stories below! RT to help others. @NespressoES, honor warranties! My videos prove the truth—let's hold them accountable. #NespressoFail

[Rob Blundell @RobBlundell7]

@consumeres @Nespresso @NespressoES Step 2: File with local OMIC (search "OMIC [your city]," e.g., https://t.co/QOn8t5GnZu). Free mediation; Nespresso has 30 days to reply. Include videos (like my froth test vs. cheaper machine), emails. Escalate if needed! #BadCustomerService

[Rob Blundell @RobBlundell7]

@consumeres @Nespresso @NespressoES For cross-border issues (Nespresso’s Swiss HQ), contact ECC Spain: https://t.co/ATHZTpWVmA, [phone]. Free help! Or try arbitration at https://t.co/i8Z93AMUWb ([phone]). Courts last via https://t.co/0I9k2gr2Wi. #SpainConsumers #CoffeeLovers

[Rob Blundell @RobBlundell7]

@NespressoES I demand a refund NOW under EU warranty laws. I’m escalating to authorities. Loyal customers deserve better! RT if you agree. #Nespresso #WarrantyScam

[Rob Blundell @RobBlundell7]

Worse: My side-by-side test shows Creatista Pro’s froth is bubbly & watery vs. my cheaper Nespresso’s silky, perfect milk. “Barista-quality”? Total fail! They acknowledged issues in a call, now deny it. #NespressoFail

[Rob Blundell @RobBlundell7]

@Nespresso @NespressoES 20 loyal, spent $1000s AUS & Spain on your machines My 1-yr-old Creatista Pro (€729) is STILL faulty after 12+ weeks & 50+ days at service centre. “No milk jug” error & bubbly, thin milk persists. Now they’re lying! #NespressoFail #CreatistaPro

[Rob Blundell @RobBlundell7]

@Nespresso This is how @Nespresso @Nespresso_sp checks your machine is producing quality froth hehe. it has now been 2 months and I still don't have my machine or a resolution. If you are having similar service problems, be sure to repost this.

[Rob Blundell @RobBlundell7]

@NespressoES @Nespresso Loyal customer for 20 years (Australia & now Spain), Spent thousands on your products, including 2 commercial machines. But my 1-year-old Creatista Pro (€729) has major issues ongoing for 10+ weeks. Under warranty, but no resolution yet. #WarrantyIssue

[Rob Blundell @RobBlundell7]

It's been a further 5 days, and even after being promised a video to verify the machine is fixed by @Nespresso I have received nothing. This speaks volumes.

[Sienna Jai @SiennaJai]

@RobBlundell7 @NespressoES @Nespresso Ah, we had a similar problem. It looks like this company might be getting too big and no longer cares about their customers. The are other brands now, so maybe look at them @Nespresso

[Life Byond The Bow @lifebyondthebow]

@RobBlundell7 @NespressoES @Nespresso Thank you for sharing this. We have used @Nespresso on the boats for years, but recently changed due to issues with customer service. It's interesting to see that we are not the only ones having these problems.

[Rob Blundell @RobBlundell7]

@NespressoES Done check your Dm's

[Rob Blundell @RobBlundell7]

@NespressoES Please help resolve: I'd like a replacement or refund, plus my machine back ASAP. Happy to discuss via DM with details. Let's fix this! #Nespresso

[Rob Blundell @RobBlundell7]

This top-of-line machine makes worse coffee than my cheaper ones! They've refused a written report & haven't returned it. I've shown proof, but stuck without my machine. Disappointed after years of loyalty. #CreatistaPro #CustomerService