@chefPriyanka@AmericanAir Pretty sure you won’t be contacted and/or get any accountability taken from them. I’ve been dealing with the same thing. It’s the most generic messages and no real
Feedback just for terrible customer service.
@HollowAura@AmericanAir Not surprised. We got left in Dallas
last night and had to rent a car to get home after not being able to find the be single CS representative in the airport. They keep giving us generic responses. They credited back our ticket. Well, they had to! It was their fault! 😭😩
What a shit show over the last 12 hours! So disappointed in @AmericanAir for the flights last night and the lack of customer service provided to us @DFWAirport. It was such an awful experience. Now my bags are damaged but not enough to file a claim. 🙄😑 #AmericanAirlines
Then after missing our connecting flight due to their own delays, we had to rent a car @DFWAirport went to @Hertz and $460, only price they had, cc to drive 2.5 hours back home! That’s insane! Customer service at the airport has declined so much. It was 1 thing after another!