Robyn Williams

Semi-pro carrot cake eater & cappuccino drinker. Financial quantitative analyst. Triathlete newly addicted to adding scars on my MTB

[Robyn Williams @RobsWilliams]

I am so sick of hearing that you apologize. Stop apologizing and just do something. I have already sent you heaps of DMs and you just keep on apologizing and don’t do anything.

[MTN South Africa @MTNza]

@RobsWilliams Hi @RobsWilliams, we humbly apologize for any inconvenience incurred. Kindly provide us with a detailed description of your query through dm so we may assist you further. ~THA

[Robyn Williams @RobsWilliams]

In case you’re wondering, @MTNza still has not resolved my issue despite multiple apologies for the inconvenience and delays, multiple tickets logged and nothing done. I am still paying every month for 10GB that I am not receiving. MTN do not give two hoots about their customers

[Robyn Williams @RobsWilliams]

@MTNza And yes, I have DMed you. Multiple times. Millions of tickets logged, emails sent. An actual resolution to my problem? No

[Robyn Williams @RobsWilliams]

@MTNza Seriously. Why does @MTNza care nothing about their customers?
How many customers can you afford to lose because of your utterly dismal customer service?
I am so shocked at the way you treat us.

[Robyn Williams @RobsWilliams]

@ruannaude @MTNza Let me guess? Still no answer.

[Robyn Williams @RobsWilliams]

@ruannaude @MTNza So unbelievably useless. I can’t believe they care so little about customer service.
I hope all their customers leave because they don’t deserve to have customers if this is how they treat them

[Robyn Williams @RobsWilliams]

@MTNza Hi ck. I have been communicating with you via direct message. No one has been helping me.
It’s been 3 months. I’ll be canceling my account on Monday.

[Robyn Williams @RobsWilliams]

@MTNza You may have responded, there there is still no resolution to my issue - more than 3 months down the line. Come on, stop being so useless @MTNza

[Robyn Williams @RobsWilliams]

Hello @MTNza can you please respond to my direct message? I’ve been waiting 2.5 months for my issue to be resolved. I’d really like you to provision me with the 10GB I pay for. If it’s not too much to ask

[Robyn Williams @RobsWilliams]

Absolutely horrific service from @MTNza . Check out my review on @hellopetercom https://t.co/Ft1kZTzOqt

[Robyn Williams @RobsWilliams]

@MTNza And guess what. I’m still waiting for a response. 20 tickets logged with your useless call centre agents and no joy.
Went to a branch on Saturday hoping I’d find someone who can help me, but no, everyone is absolutely useless. Where next? @hellopetercom ?

[Robyn Williams @RobsWilliams]

@MTNza Thanks. I look forward to hearing from you.
#notholdingmybreath #imightdieifidid

[Robyn Williams @RobsWilliams]

@82tebz @MTNza Not surprised to hear you’re also struggling - it is absolutely unbelievable how useless @MTNza is and how little they care about serving their customers.
The time and energy I’ve spent on trying to get them to give me what I am paying for is actually ridiculous.

[Robyn Williams @RobsWilliams]

@MTNza how is it possible that you are so useless?
I have logged about 8 service tickets and sent 12 emails trying to get you to give me what I pay for and you do NOTHING.
Every month you don’t give me the 10GB daytime data that I pay for.
Sick and tired of the shocking service

[Robyn Williams @RobsWilliams]

@MTNza Nope. Seems it is your intention to be utterly useless. Another two tickets logged post your response and I am no closer to getting what I PAY for.
10GB daytime data per month that is not being provisioned to my account. @MTNza

[Robyn Williams @RobsWilliams]

Nope. Seems it is your intention to be utterly useless. Another two tickets logged post your response and I am no closer to getting what I PAY for.
10GB daytime data per month that is not being provisioned to my account.

[MTN South Africa @MTNza]

@RobsWilliams Hi there,

We are sorry to hear that.

Kindly note, it's not our intention to provide substandard service to our subscribers. Please note if there is anything we can do to change your experience with us kindly DM us your concerns, so we can be able to assist.

~MS

[Robyn Williams @RobsWilliams]

@gcntweet It only happened with the DH. Not the XCC or XCO.

[Robyn Williams @RobsWilliams]

@gcntweet the commentary on the men’s downhill is out of sync with the visuals. Please fix. Not impressed

[Robyn Williams @RobsWilliams]

@gcntweet Hi Tom. Thanks for getting back to me. Was using an iPhone 13 mini and casting to a Chronecast