@AmericanAir It is hard to explain in the requisite characters allowed how disappointing my experience on your airline has been over my vacation. Two 4 hour trips delayed to 12 hours each in the same trip. Incredible
@AmericanAir And right on cue, 2 hour delay for my flight home. My vacation started 12 hours late because I flew American and it is ending on an equally sour note! I will pay the premium to fly another airline. This is my last time flying American.
@AmericanAir@AmericanAir Since you are โwell positionedโ to deliver reliable service and to put the customer at the center of what you do, it would be nice if you actually used that position to actually deliver value to your customers instead of putting them in positions to lose time & money
@AmericanAir Our vacation to Mexico is now a vacation at Charlotte Douglas airport. I purposely paid extra money to fly an early flight with @AmericanAir in order to have a short transit and enjoy a longer vacation. One canceled flight, two delays and 9 hours later I am still sitting at
@AmericanAir I just wasted a full night stay at my resort and still have no idea when I am getting to Cancun. Worst experience flying in such a long time. I took a chance and went against my better judgment and booked with American vs. Delta. Lesson learned the hard way.
@AmericanAir Charlotte Douglas airport looking at my bank account and trying to understand why I ever thought paying a premium for my airfare with American would result in me being able to have a smooth start to the first long vacation that I have taken in 2 years.