RollinTroll

Verified account

@RollinTroll

Polymath, no college, no weakness, pure will. Business owner, forged in fire. Society craves grit, not comfort. Build strong minds #SelfReliance #Polymath #Grit

United States

Joined July 2024

419 Following

828 Followers

7.8K Posts

Pinned Tweet

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

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1 day ago

@itshreyaagarwal @MrNeverSell Thanks

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6 months ago

So true! Seriously Great Advice from @MrNeverSell I bought Google Class A 15 years ago and Tesla 11 years ago and I’ve never sold and never will, I’ve actually bought more. And as you can imagine I’ve gotten to see those crazy compounds over the years.

6 months ago

Three things I’ve learned after almost 20 years in the markets (trading since 2009, truly investing the last 5+ years): 1. Compounding is magic, but only if you stop interrupting it. I bought $TSLA early, $AMZN, $NVDA then sold way too soon because I was still “trading” and listening to noise. Biggest mistake ever. Once I switched to “hold forever” unless fundamentals collapse quarterly, everything changed. Time is the friend of great businesses. Let winners run. You only need 1–2 real multibaggers in a lifetime. 2. Market tuition is expensive, but worth every penny if you learn humility. The first 10–12 years? Mostly pain and lessons. I blew up my accounts twice chasing hype, overpaying, and timing the market. Now I know: intelligence doesn’t win, temperament does. Stay boring, live modestly (off-grid helps!), cut costs everywhere so more money compounds. The version of you that lives below means crushes the high-consumption version over 20 years. 3. Focus on ownership, not speculation. Buy pieces of great companies with improving metrics, strong teams/moats, and long runways—even if the price lags short-term. And learn everything about the company. I mean KNOW WHAT YOU OWN. Study it obsessively! I own 15 tickers, roughly equal weight. Don’t need all to win big; just one home run covers a lot. Dividends add the beautiful snowball. My horizon? My kids’ lifetimes, not mine. They started compounding at age 0. When they’re 18, they’ll have 18 years in, open at 2040, not 2026. Same with my other stocks: $RKLB, $ACHR, $HCC, $LUMN, etc. That’s the mindset shift that made the last few years bloom. Markets will always test you. Fear/greed cycles never end. But if you own quality, stay patient, and never sell great businesses cheaply… the math works. What’s the biggest lesson the markets taught YOU? NFA, DYODD.

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RollinTroll retweeted

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.” This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

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RollinTroll retweeted

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

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29 days ago

@XFreeze If you sign up for higher and higher tiers don’t expect support! https://t.co/bnj4xoaZh5

about 1 month ago

This is not my first time dealing with xAI support. For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence. I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes. Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem. Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form. I have the full history documented. I’m not done till I get a Real Answer and a Real Response from xAI Stay tuned. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

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RollinTroll retweeted

about 1 month ago

I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

RollinTroll's tweet photo. I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

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RollinTroll retweeted

about 1 month ago

Paying $300/mo for SuperGrok Heavy and this is still the support experience. Clear bug report + screenshots → template replies → “escalated” → silence. I’ve been a high-tier user for over 2 years. Same pattern every time. This is the current state of “dedicated support.” @simonw @swiftonsecurity @matthew_d_green @XFreeze @testingcatalog @blankspeaker @IanMalcolm84

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RollinTroll retweeted

about 1 month ago

This is not my first time dealing with xAI support. For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence. I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes. Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem. Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form. I have the full history documented. I’m not done till I get a Real Answer and a Real Response from xAI Stay tuned. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

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about 1 month ago

@grok Maybe try fixing it first 🤦🏻‍♂️ https://t.co/i1jmu5Tr6L

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.” This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

0

3

1

1

2K

0

0

0

0

57

about 1 month ago

@grok https://t.co/i1jmu5Tr6L

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.” This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support – Direct access to our team for any questions or issues.”
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk

0

3

1

1

2K

2

4

0

1

1K

about 1 month ago

@farzyness It needs to hit at least $500. What’s everyone else’s thoughts? 💭

0

0

0

0

8

about 1 month ago

It needs to hit at least $500. What’s everyone else’s thoughts? 💭

Farzad 🇺🇸 🇮🇷

about 1 month ago

As a Tesla investor, what buyout price per share would you be happy with in a (theoretical) merger of $SPCX and $TSLA?

107

151

17

7

34K

0

3

0

0

67

about 1 month ago

@cb_doge @Similarweb https://t.co/lkURM5iXT1

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

1

2

1

0

340

0

0

0

0

8

about 1 month ago

This is not my first time dealing with xAI support. For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence. I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes. Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem. Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form. I have the full history documented. I’m not done till I get a Real Answer and a Real Response from xAI Stay tuned. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

RollinTroll's tweet photo. This is not my first time dealing with xAI support.
For over two years I’ve been a paying high-tier user, X Premium, then SuperGrok, now SuperGrok Heavy. In that entire time I have never once received a real email response. Only template replies and silence.
I’ve reported bugs, offered free testing, sent detailed documentation, and even offered full account access to help them fix issues. The pattern never changes.
Look at the screenshots and short video. Support regularly shows as active on the tickets. They open them. They read them. Then they leave. No answers. No timeline. No one willing to discuss the actual product problem.
Voice mode under the $300 Heavy tier is still restricted. “Dedicated support” is still just escalation language and a refund form.
I have the full history documented.
I’m not done till I get a Real Answer and a Real Response from xAI
Stay tuned.
@grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService

1

2

1

0

135

about 1 month ago

@Web3Marmot You got a Follow 👋 I do a lot of stock trading so curious how this turns out since I own SpaceX as well.

0

1

0

0

37

about 1 month ago

@Web3Marmot @janeisklar78 You got a Follow 👋 I do a lot of stock trading so curious how this turns out since I own SpaceX as well.

0

0

0

0

17

about 1 month ago

@blankspeaker https://t.co/9NROSHIzyB

about 1 month ago

I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

RollinTroll's tweet photo. I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

1

1

1

4

19K

0

0

0

0

3

about 1 month ago

@WesRoth https://t.co/9NROSHIzyB

about 1 month ago

I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

RollinTroll's tweet photo. I publicly proposed this exact middle-tier structure weeks ago. They just shipped it (same logic, same price point, even the same name). That’s fine, I offered the idea constructively. But the highest tier still advertises ‘dedicated support’ that doesn’t exist in practice, and the core feature many of us need (Voice) remains restricted. I am currently compiling all my documentation together over the last 2 years of use, so keep an eye out for more post. I have 2 full years of documentation for everything from product releases, update patterns and my entire history in Grok, I’ve never deleted anything from day 1. Stay tuned! @SpaceXAI @elonmusk @X @grok

1

1

1

4

19K

0

0

0

0

122

about 1 month ago

@blankspeaker https://t.co/lkURM5iXT1

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

1

2

1

0

340

0

0

0

0

3

about 1 month ago

@WesRoth https://t.co/lkURM5iXT1

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

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about 1 month ago

Paying $300/mo for SuperGrok Heavy and this is still the support experience. Clear bug report + screenshots → template replies → “escalated” → silence. I’ve been a high-tier user for over 2 years. Same pattern every time. This is the current state of “dedicated support.” @simonw @swiftonsecurity @matthew_d_green @XFreeze @testingcatalog @blankspeaker @IanMalcolm84

about 1 month ago

SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇 This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction. I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions: 1. Has the Voice restriction been acknowledged as a real issue? 2. Is it being worked on as a bug, or is this the new permanent behavior? 3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form? Support has gone active on the tickets, read the messages, and replied with variations of: • “I have escalated this to the engineering team.” • “No timeline.” • “We’ll try our best.” No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling. I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public. This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk #Grok #xAI #SuperGrok #GrokHeavy #VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

RollinTroll's tweet photo. SuperGrok Heavy is currently advertised with “Dedicated support, Direct access to our team for any questions or issues.” HERE IS WHAT THST LOOKS LIKE 👇
This is what that support actually looks like after more than a week of detailed reports on a clear, reproducible Voice mode restriction.
I have submitted multiple tickets with screenshots, timestamps, side-by-side comparisons, and specific questions:
1. Has the Voice restriction been acknowledged as a real issue?
2. Is it being worked on as a bug, or is this the new permanent behavior?
3. Can I get an actual conversation with someone who can address the product problem instead of being directed to the refund form?
Support has gone active on the tickets, read the messages, and replied with variations of:
• “I have escalated this to the engineering team.”
• “No timeline.”
• “We’ll try our best.”
No confirmation of whether the restriction is temporary or intentional. No direct answers to the questions asked. No supervisor. No dedicated handling.
I am a current Heavy subscriber. I would prefer to resolve this privately. Continued non-answers are what force the documentation public.
This is the current state of the “dedicated support” that is being sold with the $300 tier. @grok @SpaceXAI @Support @elonmusk
#Grok #xAI #SuperGrok #GrokHeavy
#VoiceMode #CustomerService #AISupport #ElonMusk #AI

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