RonKaufman

NYT Bestselling author of Uplifting Service. Customer Service Educator and Keynote Speaker, sparking a service excellence transformation.

[RonKaufman @RonKaufman]

What does this cartoon say to you? What clever captions will you share with us? ​

​#customerservice #customerexperience #people

[RonKaufman @RonKaufman]

P.S. Are you looking to improve your brand reputation, win more market share, and delight your customers?? ​
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Join CEOs, Managing Directors, and other leaders who are ALREADY transforming their organizations. ​https://t.co/0zazPTgAOM

[RonKaufman @RonKaufman]

But staying continually tuned into what your customers value most enables your organization to rise to the top of your industry… and stay there! ​

​Watch the video to find out more…​

​Then let me know in the comments below:

[RonKaufman @RonKaufman]

Do you agree?​
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How well do you and your team members know what your customers value?​
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What could you do today to gather this information?

[RonKaufman @RonKaufman]

…and focus on taking action to improve the elements of the service experience that TRULY MATTER to your customers. ​
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Not only will this bring you happier customers and more repeat business

[RonKaufman @RonKaufman]

If you don’t understand this, nothing else your organization does will matter​
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Market research, business intelligence & customer feedback, all provide important insights when you’re growing a business. ​
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But there’s one KEY area where many organizations don’t go deep enough.

[RonKaufman @RonKaufman]

And If you don’t truly understand what your customers value, all your other efforts are for naught. ​
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So be sure to dig DEEP into the customer feedback you receive…​
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…solicit ideas and insights from frontline employees…

[RonKaufman @RonKaufman]

Understanding what your customers VALUE.​
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Here’s what I mean –

Service is taking action to create value for someone else. ​
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But how do you know what action to take and what your customers value? Who gets to decide how good or bad the service you provide is?​

Your CUSTOMER!

[RonKaufman @RonKaufman]

P.S. Join CEOs, Managing Directors, and other top leaders who are already transforming their organizations. https://t.co/0zazPTgAOM

[RonKaufman @RonKaufman]

Even a tiny step is one step closer to where you are going.
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​When EVERYONE in your organization knows how to take the next step UP --​

​You'll be surprised at how quickly you meet -- and exceed! -- your goals.​

#business #leadership #team #success

[RonKaufman @RonKaufman]

What do you think?​

​📷 Do you agree?​

​📷 What’s one way YOU could step up today?

[RonKaufman @RonKaufman]

P.S. Discover proven strategies to improve profits, grow revenue, and retain more loyal customers. ​
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Join CEOs, Managing Directors, and other top leaders who are already transforming their organizations. ​https://t.co/0zazPTgAOM

[RonKaufman @RonKaufman]

How can you ensure your organization is poised for success – even in these turbulent times? You might be surprised by the answer…

​You already know that personalized, positive experiences are VITAL to create and deliver for your customers!​

#business #leadership #team

[RonKaufman @RonKaufman]

And in the comments, tell me:​

​- Do you see what I mean?​
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- Do you invest in creating personalize, positive experiences for members of your organization?​

​- What could you do to create even better experiences for your employees, contractors, and service partners?

[RonKaufman @RonKaufman]

You’ll receive a free educational series that shows you how to build a service culture that gives YOUR organization an UNBEATABLE ADVANTAGE. https://t.co/0zazPTgAOM

[RonKaufman @RonKaufman]

What kind of leader do you want to be? ​

And what kind of world do you want to lead in?
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Business leaders are often leaders in many arenas – in their communities, in the groups they join, and with friends and family.​
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So how do you lead well in EVERY area of your life?

[RonKaufman @RonKaufman]

P.S. Join CEOs and other top leaders who are doubling their growth, expanding their market share, and transforming their organizations.