Ros Taylor

[Ros Taylor @RosTaylor_Co]

@martin_youldon Love the outfit.

[Ros Taylor @RosTaylor_Co]

@virginmedia Sorted this ourselves. Virgin Business router supports VPN access. No one suggested this. Perhaps you are separate businesses?

[Ros Taylor @RosTaylor_Co]

@virginmedia Thanks

[Ros Taylor @RosTaylor_Co]

@virginmedia Other options....?

[Ros Taylor @RosTaylor_Co]

@virginmedia Is there someone I can discuss this with who is an expert on your systems? The folk you call are not.

[Ros Taylor @RosTaylor_Co]

@virginmedia https://t.co/KP0yJMV3mv...yes that’s certainly an option.

[Ros Taylor @RosTaylor_Co]

@virginmedia But that’s where I started. Getting v depressed!

[Ros Taylor @RosTaylor_Co]

@virginmedia They can’t. Been there done that. What will they suggest that’s new?

[Ros Taylor @RosTaylor_Co]

@virginmedia OMG. This is a nightmare. But listen that can’t be true. Our IT folk can activate the previous router if we are given one. Please do this

[Ros Taylor @RosTaylor_Co]

@virginmedia Oh no not again. I feel I’m going round in circles. The solution is simple give me back the previous router. Please.

[Ros Taylor @RosTaylor_Co]

@virginmedia Of more importance is that I’m unable to access computer files on our shared system when travelling. New router not handling that.

[Ros Taylor @RosTaylor_Co]

@virginmedia No. Sorry lost the plot at that point. Not sure what an engineer can do. The new router doesn’t work in a house with technology like ours.

[Ros Taylor @RosTaylor_Co]

@virginmedia One switched it off and on again to no avail. One wanted engineer to help but we would have to pay. Just want previous router back. Aargh..

[Ros Taylor @RosTaylor_Co]

@richardbranson Lucky you.

[Ros Taylor @RosTaylor_Co]

@virginmedia New TV box not working either. Needs Ethernet cable not supplied. Our system doesn’t work with cables. Mess.

[Ros Taylor @RosTaylor_Co]

@virginmedia Called the team many times. No help. Just want previous router back. Refused.

[Ros Taylor @RosTaylor_Co]

@virginmedia Call re new Virgin box for £20. Installer inflicted new router. BOSE sound system, WiFi and shared computer services through old one. Gone

[Ros Taylor @RosTaylor_Co]

@virginmedia Can you email me on [email protected], might be easier to chat.

[Ros Taylor @RosTaylor_Co]

@virginmedia Residential cos when setting up had faster broadband. But work from home.

[Ros Taylor @RosTaylor_Co]

@Virgin_Victoria @virginmedia @richardbranson Good cos my business is suffering and no one at Virgin wants to help