Roux Martin

UX Designer & Researcher, Operationalisation Specialist, Systems Thinker, Pattern Librarian, and Big Picture Advocate

[Roux Martin @Roux_UX]

@BBCWatchdog Can you help?
@Churchill are charging me double my old premium and won't tell me why. My file says that I wasn't involved in an accident, and I still have my no-claims. If they have some other info, they're keeping it from me. Should I take it to @TheFCA ?

[Roux Martin @Roux_UX]

@AsdaServiceTeam It just keeps getting better! The rep who finally responded asked me a question that I had already answered in my original DM! You guys really need to fix your digital team

[Roux Martin @Roux_UX]

Hey, @asda, can you explain why this keeps happening?
This will be the third time I have to start a new account. I've tried different computers and mobiles but they all show nothing. I have a delivery pass and vouchers I can't use because of this.

[Roux Martin @Roux_UX]

@AsdaServiceTeam You say "pop me a DM" like you'll be there to answer it but no, it's an automated response triage system. Getting too many of these support requests perhaps?

[Roux Martin @Roux_UX]

And now @virginmedia telling me I need to PHONE them - #ableist

[Roux Martin @Roux_UX]

@virginmedia Ditch that goat icon because you're not. I'm literally talking to one of your reps right now who's telling me I can't drop my phone and tv services and go with broadband only. WFT?

[Roux Martin @Roux_UX]

Still getting the same line. Apparently I'm not allowed to have the broadband only deal that #virginmedia are advertising on their website - I HAVE TO have a package deal if I want anything. Seems like a #scam

[Roux Martin @Roux_UX]

@virginmedia I don't need the prices. I need your staff to stop blocking me from changing my package.

[Roux Martin @Roux_UX]

@virginmedia why can't I remove the TV and telephone service that I no longer want?

#virginmedia #corporategreed #unethical

[Roux Martin @Roux_UX]

@virginmedia That's not what your staff are telling me. Stop trying to convince me and get them to sort it out.

[Roux Martin @Roux_UX]

@virginmedia Judging by some of the posts on your forums, this seems to have been a problem for at least 2 years.

[Roux Martin @Roux_UX]

@virginmedia They just kept telling me I couldn't remove the TV and telephone services and told me if I wanted better broadband I just needed to pay more.

[Roux Martin @Roux_UX]

@bbccomedy how about a Good Life revival? After losing their husbands, Margo and Barbara decide to share a house together. An odd couple sitcom with Felicity Kendall and Penelope Keith.

[Roux Martin @Roux_UX]

@LEGO_Group you need to know what @DPDgroup_news did to my Lego delivery: Parcel showed as 30min away then "sorry we missed you". I'm sitting here right in my window actively waiting for this delivery - no one came. They didn't miss me, they just didn't bother. #badservice

[Roux Martin @Roux_UX]

@stephenfry What an awesome thing to be able to look back on - it looked like you were both having lots of fun.

[Roux Martin @Roux_UX]

@BBCSounds does the android app have a memory leak or something? It absolutely kills my phone after I've used it for a while!

[7HzResearch.bsky.social @7HzResearch]

"Sculptures" - Dreamy #electronicmusic in the style of @jeanmicheljarre, @QTangerineDream, and #Vangelis.
https://t.co/r6yqIkYSWH

#synth #electronic #ambient #NewAge

[Roux Martin @Roux_UX]

Well, that solves the problem of fact checking! (From "Moon Rocket" by Arthur Wilcox, 1948) https://t.co/cJJlTScpwM

[Roux Martin @Roux_UX]

Happy holidays everyone!
https://t.co/bZZrAHIyor

#Christmas #music #Electronic #electronicmusic #christmasmusic #SilentNight

[Roux Martin @Roux_UX]

@JustinTrudeau and @didoofficial. Hey guys, we're all turning 50 in a few days. How about a zoom call? #Christmas #birthday #christmasbirthday #1971