Roy A Barnes

Blue Space changes how you think, act and perform. Our specialties include: Performance Management, Customer Experience and Change Leadership.

[Roy A Barnes @RoyABarnes]

Can you give me a number to call?

[Roy A Barnes @RoyABarnes]

ed on silent holds lasting 34, 40 and now 28 minutes.

[Roy A Barnes @RoyABarnes]

I simply cannot get through to the collections department which is holding a $17k payment to me from a client. I've called three times...

[Roy A Barnes @RoyABarnes]

@QBCares 30 minutes before I can talk to an agent? No automated call back. Really QB??

[Roy A Barnes @RoyABarnes]

@QBCares I’ve been trying for 70 minutes to get through on the phone. Can someone help?

[Roy A Barnes @RoyABarnes]

@AskSunTrust why does it take more than 60 minutes to see someone in the branch? Still waiting.

[Roy A Barnes @RoyABarnes]

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[Roy A Barnes @RoyABarnes]

@ATTCares Can we please get an update on ATT Fiber outage in Orlando...it's be going on for 24+ hours

[Roy A Barnes @RoyABarnes]

@AskSunTrust I understand that I can use an alternative browser. What I am unhappy with is having too. It’s been two weeks and no one can tell me when it will be fixed.

[Roy A Barnes @RoyABarnes]

@suntrust, @AskSunTrust So for the 30% of us who are on MAC OS, when will be be able to use Online Banking again. It's been two weeks. Customer service can offer no guidance. What gives?

[Roy A Barnes @RoyABarnes]

Great recognition for the unsung work Utility Field Crews do everyday! https://t.co/ekrzBIWQqf

[Archive: Governor Andrew Cuomo @NYGovCuomo]

New York has sent more than 1,000 personnel to #PuertoRico, including more than 450 utility workers to help restore power.

What does electricity mean to an elementary school? Watch and find out.

[Roy A Barnes @RoyABarnes]

Extraordinary service from @Delta captain flying SEA to Boise today. We were delayed due to ATC restrictions but he communicated really well

[Roy A Barnes @RoyABarnes]

@RussGentry @johnpkellyVU @SouthwestAir @Delta Decades of loyalty and million+ miles plus of flying Delta Airlines doesn’t matter to @ Delta pilot Russ Gentry. Thanks for laughing at me.

[Roy A Barnes @RoyABarnes]

@vipradhan @Delta Completely and utterly tone deaf!

[Roy A Barnes @RoyABarnes]

@delta “always looking for ways to improve the Medallion experience by listening to feedback” Not one of your loyal customers want this!

[Roy A Barnes @RoyABarnes]

@rickilee @Delta Couldn’t agree more!

[Roy A Barnes @RoyABarnes]

@johnpkellyVU @SouthwestAir @Delta Me too! Ridiculous!

[Roy A Barnes @RoyABarnes]

Launched the official Blue Space Consulting company page - please follow to get regular updates on the latest work I…https://t.co/xf7H7D1orr

[Roy A Barnes @RoyABarnes]

For all you Customer Experience Designers out there....

I've been studying Frederick Law Olmsted (Landscape Desig…https://t.co/aJ1scbPIYZ

[Roy A Barnes @RoyABarnes]

"Great Customer Experience from Avista" by @RoyABarnes on @LinkedIn https://t.co/u0LID7TgbX