Royal London Help

Questions regarding your policy? We’re here to help from 8am - 6pm. Prefer ☎️ or ✉️ support? Visit

[Royal London Help @RoyalLondonHelp]

@mathew_wales_ Hi @mathew_wales_ I am sorry you are not able to view your plan online. Please could you send us a direct message with your details so we can look into this for you? Many thanks, Louise

[Royal London Help @RoyalLondonHelp]

@RobSpring01 Hi @RobSpring01, please DM us with your details and how we can help and we will be happy to assist. Kind regards, Louise

[Royal London Help @RoyalLondonHelp]

@SJS10012 Hi @SJS10012, if you could please DM us with your details I can certainly look into this for you. Many thanks, Louise

[Royal London Help @RoyalLondonHelp]

@Tanhouse1 Hi Tanhouse1 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿, my colleague responded by DM on 08/06/2026 requesting some further information. If you could provide us with a response by DM we will be able to assist. Kind regards, Louise

[Royal London Help @RoyalLondonHelp]

@bexbagel Hi @bexbagel, Please could you send us a direct message with the details so we can look into this for you. Thanks, Sarah

[Royal London Help @RoyalLondonHelp]

@Tanhouse1 Hi @Tanhouse1, Please send us a direct message so we are able to look into this further for you. Thanks, Sarah

[Royal London Help @RoyalLondonHelp]

@Tanhouse1 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

@Tanhouse1 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

@adamabyss Hi @adamabyss, please could you send us a direct message with you details so we can look into this further for you? Many thanks, Louise

[Royal London Help @RoyalLondonHelp]

@TimothyAziz Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

Following the impact of the widespread IT outage affecting a number of organisations globally, all Royal London's services are back up and running and operating as usual.

[Royal London Help @RoyalLondonHelp]

@cedricbrasey Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

@cedricbrasey department so they can assist you. Many thanks, Rachael. 2/2

[Royal London Help @RoyalLondonHelp]

@cedricbrasey Hi, I am sorry to hear you are experiencing delays on the phone lines. Please can you confirm your full name, NI number, type of plan you hold and policy number for me? If you would like to tell me your query and provide your contact details I will pass this to the relevant 1/2

[Royal London Help @RoyalLondonHelp]

@missehynes Hi @missehynes. Please accept our sincere condolences. I am sorry to hear of the issues you have faced when trying to contact us. If you can please send us a direct message with the details and we can certainly assist with this. Thanks, Sarah

[Royal London Help @RoyalLondonHelp]

@grumpyman13 Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

@adamabyss Hi @adamabyss, if you could please send us a direct message with your details and we can certainly look into this for you. Thanks, Sarah

[Royal London Help @RoyalLondonHelp]

@travu2yell Hi @travu2yell, I am not aware of any issues with our website currently. If you are still having issues then please send us a direct message with some further information, so we can look into this further. Thanks, Sarah

[Royal London Help @RoyalLondonHelp]

During the festive break, our customer relations team will be operating to reduced hours. Our offices will reopen as normal on Thursday 2 January 2025.

You can use our help form to submit your query and our team will pick this up when our offices reopen: https://t.co/mCwX2iIaPy

[Royal London Help @RoyalLondonHelp]

@Sarah_C_Stokes Hi, I am sorry you're facing issues and can certainly look into this for you. Please can you direct message us in order to assist you further. Thanks, Caleb

[Royal London Help @RoyalLondonHelp]

@jhudd0102 Hi @jhudd0102, I am sorry you are having issues using our website. I have not been made aware of any issues relating to the website. if you could send us a private message with your details we can look into this. Many thanks, Louise