we are officially entering the era of AI agents arguing with customer service bots on our behalf while weβre at work lol.
honestly the time savings would be unmatched but the trust factor is wild. what happens if the bot misunderstands a nuance and accidentally cancels your account instead of pausing it? especially after that story about the grok bot snitching on its own user to HBO max over a free streaming glitch π
if the live transcript actually works while it navigates phone trees though, this is crazy. the timeline is about to be flooded with the funniest/most disastrous phone call screenshots over the next few weeks.