Omkar Pawar

[Omkar Pawar @RtrOmkar]

@whirlpool_india @WhirlpoolCorp @jagograhakjago @GoI_MeitY @AshwiniVaishnaw When I asked the escalation team dt wt if regional manager doesn't reply this week? Wt will U do aftr dt? Wt is ur SOP? to which he said dt "WE DON'T KNW, ONLY IF HE DOESN'T REPLY DN WE'LL GET TO KNW WT SHUD WE DO NEXT"
#pathetic
#worst
#CustomerServiceFail
@BandBajaateRaho

[Omkar Pawar @RtrOmkar]

@WhirlpoolCorp @whirlpool_india I purchased a fully automatic washing machine this year & in less than 9 months the machine stopped working. I raised a complaint with your cc on 19 sept. The agent visited on 23 sept and told us that some part related to the motor isn't working

[Omkar Pawar @RtrOmkar]

@whirlpool_india @WhirlpoolCorp @jagograhakjago @GoI_MeitY @AshwiniVaishnaw After 46 days, I have received an update dt the service centre has denied servicing the product cz he hasn't received payment from the dealer. Whirlpool cc is saying dt v hv escalated it to regional manager bt dr is no ETA for resolution. Why should a customer suffer cz of this?

[Omkar Pawar @RtrOmkar]

@whirlpool_india What promptly? It took you 10 days just to escalate it. Even when I had highlighted that I have already waited for 40 days. And even after escalation no one has reached out to me. Even the service centre isn't responding. Is this ur customer experience? @WhirlpoolCorp @GoI_MeitY

[Omkar Pawar @RtrOmkar]

@whirlpool_india @jagograhakjago @WhirlpoolCorp @whirlpool_india @WhirlpoolCorp are harassing customers their CC team says that we have raised your complaint the technician will reach out to you in 24 hrs but nobody reaches out nor the part is delivered it's been 40 days now.
@jagograhakjago @GoI_MeitY @AshwiniVaishnaw

[Omkar Pawar @RtrOmkar]

@whirlpool_india @jagograhakjago I have waited for 40 days now. Nobody has reached out to me. Neither from the social media team nor from CC team and not even from the Service centre. This is literal harassment of the customers by @whirlpool_india @WhirlpoolCorp
Local technicians don't touch ur products #STUCK

[Omkar Pawar @RtrOmkar]

@whirlpool_india It's already 2 days. How long does it take to folow up? You just have to call the service centre ask the name of the person with whom the request of part is pending get an update from him and inform me. It shouldn't take more than 15-20 mins, max 1 day if you are very busy.

[Omkar Pawar @RtrOmkar]

@whirlpool_india Any ETA for getting back?

[Omkar Pawar @RtrOmkar]

@WhirlpoolCorp @whirlpool_india @jagograhakjago I haven't heard from anyone. Even the service centre isn't answering since I escalated the issue. Did you reach out to the service centre? Is the part dispatched?

[Omkar Pawar @RtrOmkar]

@WhirlpoolCorp @whirlpool_india @jagograhakjago How does it take more than a month to deliver a single part? Why should the customer suffer because of your laziness? Now if the part gets delivered after the warranty expires who will pay for the service? @WhirlpoolCorp @whirlpool_india will you extend warranty
@jagograhakjago

[Omkar Pawar @RtrOmkar]

@whirlpool_india @WhirlpoolCorp @jagograhakjago Still awaiting your response.
@whirlpool_india Did you reach out to the service centre? Has the part been dispatched? Do you have any clue about what is happening on ground level? How are tickets closed without the consent of the customers?

[Omkar Pawar @RtrOmkar]

@whirlpool_india Sent you the ticket numbers, the name of the service centre, the contact number of the service centre as well as the technician who had visited. Awaiting your response. @WhirlpoolCorp @jagograhakjago

[Omkar Pawar @RtrOmkar]

This is really bad user experience. As a user I accept a seamless rewards experience. I don't need he additional work of following up with your team for rewards. @CheQ_One @jagograhakjago @meity

[Omkar Pawar @RtrOmkar]

@CheQ_One I was referred to your platform by a friend. I did my first credit card bill payment on 30th August and my refund got referral reward but I was suppose to get a 500 Rs. Myntra voucher which I haven't received till date @Consumer

[Omkar Pawar @RtrOmkar]

I contacted ur CS team on 31 Aug they said dt you hv fulfilled all the TnCs wait for 10 days U will get the voucher. It's been 25 days now and I still haven't received the voucher. I have contacted the CS team multiple times everytime I am told dt we are looking into it pls wait.

[Omkar Pawar @RtrOmkar]

*my friend got referral reward