@Ryanair please sort your payment system out! Been trying to book flights since Sunday, flights gone up over £500 for our group over that time, even though you’ve said you’ve major issues taking payments. Tried website, app, spoke to 3 people and one on webchat, still cant pay 🤬
Morning @virginmedia, complaint C-0205231875 still not resolved after nearly 3 months. Two new complaints raised. Product is good but your customer service is abysmal, can’t believe I’m still spending my time trying to get you to do your actual jobs #ineptcustomerservice
@virginmedia It was to discuss the resolution of a complaint around how I’d been overcharged and over numerous months and numerous calls to you, promises that it would be resolved have not come to fruition
@virginmedia I have requested a call back from your complaints team but as with every call back your company has promised in the last 3 months, I’m yet to receive one. Is that something you can help with?
@virginmedia To just confirm, I‘ve also been waiting over 8 days for someone to call me back in regards to my formal complaint. So that’s two responses ✌🏻#virginmedia#stillwaiting
@virginmedia I’ve waited past the 24 hour deadline you set to call me back to respond to my complaint (C-1304231717), can you let me know what the new deadline is please? Btw, the router is still disconnecting devices #virginmedia#icantgetnosatifaction#hub3awful
@virginmedia You know when you say as soon as possible for a response to my email, do you think greater than 3 days with no response is good? On top of waiting over 8 days to respond to my formal complaint #stillwaiting#virginmedia#terrible#nocustomercare
@virginmedia It would be a good customer experience if you could acknowledge you have received my email and provide me with a timescale for your response #virginmedia