Matt Roach

[Matt Roach @Rudginald]

@Ryanair please sort your payment system out! Been trying to book flights since Sunday, flights gone up over £500 for our group over that time, even though you’ve said you’ve major issues taking payments. Tried website, app, spoke to 3 people and one on webchat, still cant pay 🤬

[Matt Roach @Rudginald]

@tillwhensday 😂

[Matt Roach @Rudginald]

@tillwhensday That is fucking sensational

[John Ludden @johnludds]

This United team has more faces than the seven dwarves and half of those little fuckers would get in it....

[Matt Roach @Rudginald]

@80s_Kidz Freddie Mercury in his pomp

[Matt Roach @Rudginald]

@FlyBHX Please register me for flight updates on flight TOM7594 on 2023/08/25 06:35 GMT+01:00 RSRC:101

[Matt Roach @Rudginald]

@virginmedia Email sent. Please confirm when you have received it

[Matt Roach @Rudginald]

Morning @virginmedia, complaint C-0205231875 still not resolved after nearly 3 months. Two new complaints raised. Product is good but your customer service is abysmal, can’t believe I’m still spending my time trying to get you to do your actual jobs #ineptcustomerservice

[Matt Roach @Rudginald]

@virginmedia Tried all of above, on laptop as well as iPad

[Matt Roach @Rudginald]

@virginmedia Tried numerous times not working, to confirm my settings allow pop ups

[Matt Roach @Rudginald]

@virginmedia Yes

[Matt Roach @Rudginald]

@virginmedia Therefore, also an additional complaint that you’ve not resolved my original complaint.

[Matt Roach @Rudginald]

@virginmedia It was to discuss the resolution of a complaint around how I’d been overcharged and over numerous months and numerous calls to you, promises that it would be resolved have not come to fruition

[Matt Roach @Rudginald]

@virginmedia I have requested a call back from your complaints team but as with every call back your company has promised in the last 3 months, I’m yet to receive one. Is that something you can help with?

[Matt Roach @Rudginald]

@RoylePin Looks sensational! Are there any Greek islands that you’ve been to that you’d recommend 🤔

[Matt Roach @Rudginald]

@jaesherwood @UtdXclusive 🤣

[Matt Roach @Rudginald]

@virginmedia To just confirm, I‘ve also been waiting over 8 days for someone to call me back in regards to my formal complaint. So that’s two responses ✌🏻#virginmedia #stillwaiting

[Matt Roach @Rudginald]

@virginmedia I’ve waited past the 24 hour deadline you set to call me back to respond to my complaint (C-1304231717), can you let me know what the new deadline is please? Btw, the router is still disconnecting devices #virginmedia #icantgetnosatifaction #hub3awful

[Matt Roach @Rudginald]

@virginmedia You know when you say as soon as possible for a response to my email, do you think greater than 3 days with no response is good? On top of waiting over 8 days to respond to my formal complaint #stillwaiting #virginmedia #terrible #nocustomercare

[Matt Roach @Rudginald]

@virginmedia It would be a good customer experience if you could acknowledge you have received my email and provide me with a timescale for your response #virginmedia

[Matt Roach @Rudginald]

@virginmedia Email sent