Starbucks in O’Fallon Illinois is the best was treated to an extra shot in my Venti Carmel Macchiato after telling the barista I was working 18 hours and just got off I didn’t get her name but she is the best!!!
No one your staff was willing to help us. But I will have to say that two people on AMERICAN AIRLINES did step up they gave my Grandchildren some food and blankets to keep them warm. Your airline was no help!
Like the plane landed to get more fuel then we were on the ground for over two hours which caused us to not get our next flight. So that when we do get to the next airport we are stranded.
Your staff doesn’t know how to help!
I realize you can’t control the weather. But when you are already in flight there is no way to find somewhere to stay in the event your flight gets canceled or you get delayed for reasons not in your control. https://t.co/jn6IwrhMSp