Rupert Reed

[Rupert Reed @RupertReed]

@teamknowhowuk - finally got a DM message from Heather confirming collection of my item next week. Thank you! 😀

[Rupert Reed @RupertReed]

@teamknowhowuk if this is happening to me, then it must be happening to thousands like me - so you are burning thousands of future trading relationships. Watch the share price tumble..

[Rupert Reed @RupertReed]

So @teamknowhowuk is this an official company policy - to deliberately not respond to after-sales customer enquiries? I am genuinely amazed at your not giving a damn.

[Rupert Reed @RupertReed]

Day 37 and still no response from Currys on how to return an unwanted item, despite multiple e-mails, tweets and DMs. Surely in breach of basic consumer rights? @teamknowhowuk

[Rupert Reed @RupertReed]

@TeamKnowhowUK @Col06Jul I have tried DM-ing you @teamknowhowuk but still no answer to my question: how do I return your unwanted goods? Instead I seemed to get some veiled threat that your legal and fraud team would be in touch once they have pondered the situation.

[Rupert Reed @RupertReed]

I have asked @TeamKnowhowUK
repeatedly: how can I return an unwanted item. One month later, zero reply

[Rupert Reed @RupertReed]

Sort out your customer services @TeamKnowhowUK. If you are unable to maintain proper post sales customer service you should not be continuing to sell things.

[Rupert Reed @RupertReed]

Over one month of attempting to contact Curry's and still no satisfactory response. Clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 @TeamKnowhowUK

[Rupert Reed @RupertReed]

@TeamKnowhowUK I've been trying to contact you about an order that I want to return since 14 April. You don't answer your phones. Your auto-response to the 5 e-mails I have sent say you will respond within 5 days - yet not a single e-mail has been responded to. Pretty feeble.

[Rupert Reed @RupertReed]

@duttonjonathan Plus ca change, plus c'est la meme chose - mind you, at least we're not chopping each other's heads off this time!

[Rupert Reed @RupertReed]

No wonder @amazon is ruling the world. The only time I ever had a problem with an order with amazon: instant refund. @otterbox 's response would be laughable if they hadn't diddled me out of £30!

[Rupert Reed @RupertReed]

@otterbox #otterboxshambles so, US customer services have referred to back to EMEA customer services who will now respond to me - wait for it - within 5 to 10 working days! This, for an incident first reported on 7th August!!

[Rupert Reed @RupertReed]

The @otterbox shambles continues. I received an e-mail response to my complaint asking me (based in the UK) to call a US phone number. I call them, wait for 15 minutes and am told that I need to contact the EMEA customer services team.

[Rupert Reed @RupertReed]

Cannot remember the last time I had such poor service from an online store @Otterbox. We are only talking about £30 purchase but hiding behind online forms and an un-serviced e- mail address is very poor.

[Rupert Reed @RupertReed]

Please sort out customer service, @Otterbox. Incident: 24971295 still unresolved five weeks later, and no response to e-mails sent to [email protected]. Why is there no phone number to allow direct calls to sort out problems?

[Rupert Reed @RupertReed]

V poor customer service from @otterbox . Ordered two USB-C cables on 25 Jul. Arrived 5 August, but only one in damaged package. Immediately reported it but, here we are 14 Sep, and cannot get response from Customer service. No way to speak to them directly, as won't respond.

[Rupert Reed @RupertReed]

@CarnivoreDad @SBakerMD @DoctorTro @DrHorwitz @lowcarbGP Not pure meat, to be fair. Even when paleo, I ate green leafy veg. Tried not to eat white carbs back then too. It's quite a change of perspective doing mainly vegan.

[Rupert Reed @RupertReed]

@CarnivoreDad @SBakerMD @DoctorTro @DrHorwitz @lowcarbGP I have, for one! About 9 months ago, switched from Paleo to vegan. Going well: not much wheat; plenty of pulses and green veg. Basically switched to 'Ornish' diet so I could come off statins.

[Rupert Reed @RupertReed]

@greateranglia Hello, I'm not sure if this Twitter service was involved (if so, thanks v much) but I thought I should let you know that I was called by the lost property office this morning to say they have found my coat and are returning it free of charge; so, many thanks @greateranglia 😀👍🧥

[Rupert Reed @RupertReed]

@greateranglia I have been trying to call your central lost property office, PakEx for 2 months. No one has ever called back. How can I contact them? They have effectively stolen my coat!

[Rupert Reed @RupertReed]

@greateranglia Have you looked at the page? 1) there is no customer service e-mail: only a sales e-mail; 2) there is no mention of lost property service or the relationship with GA; and 3) when I have tried ringing the number it just rings off. I will try again on Monday and revert.