Ralf Wittgen

Client Success is the future sales - Get ready for this shift in mindset and change the DNA of your business!

[Ralf Wittgen @RWittgen]

We are changing gears and change perspectives on #CustomerSuccess: CS from a sales perspective! Join Matt from @fileinvite and Flavio from @FlavioHangarter on 12 Aug 6pm @MicrosoftNZ H.Q.
https://t.co/5pEi4Y99uo #sales #valueselling #valuerealization #CS

[Ralf Wittgen @RWittgen]

Meet other CS/CX champions in Auckland - 8 July at 8 am! https://t.co/JJjHzKXNSp
#CustomerSuccess #customerretention #CustomerExperience #startups #Auckland

[Ralf Wittgen @RWittgen]

The Auckland #CustomerSuccess & #CustomerExperience is gearing up for 2021 - join us for our first event and register today! https://t.co/in7YWC5cnn

[Ralf Wittgen @RWittgen]

The Auckland #CustomerSuccess & #CustomerExperience group is back - join us for our breakfast event - register today! https://t.co/Ia5wizvvLf

[Ralf Wittgen @RWittgen]

Fantastic interview: Think about the profitability of our CS team, which is more than 'just' the retention KPI with @iriteizips and Deva Rangarajan #CustomerSuccess #CustomerValue #CustomerRetention

[Irit Eizips @iriteizips]

🎥 New Video : Tips to Best Balance Your Customers’ Value - 📌 Learn more on how to balance the value for customers and the value of the customers: https://t.co/3S8Izra352

[Ralf Wittgen @RWittgen]

25 March, Auckland: Learn from those who have implemented #CustomerSuccess in their business, with all the ups-and-downs! Register today: https://t.co/otis01e23o !
#CustomerExperience #Auckland #retention #startups

[Ralf Wittgen @RWittgen]

Auckland #CustomerSuccess Community enjoying breakfast this Wed at 0730am in PWC Tower! Come and have a chat about #retention #customerjourneymapping or #customerexperience ! Register: https://t.co/VuIhu510w2

[Shep Hyken @Hyken]

Giving back and paying it forward should be built into a company’s culture. It doesn’t matter what kind of business you are in, anyone and any company can positively impact the community and those in need

[Ralf Wittgen @RWittgen]

What an amazing #CustomerSuccessinAction workshop by
@Datacom and CS-Inspire - https://t.co/nompX39GQl

#CustomerService #CustomerSuccess #CustomerJourney #CustomerExperience

[Ralf Wittgen @RWittgen]

THIS IS IT - our last #CustomerSuccess workshop for 2019 - How to tackle your CS/CX challenges? Register to secure your seat https://t.co/PLx9eGXZe2. #CustomerService #CustomerExperience #retention

[Ralf Wittgen @RWittgen]

Workshop run by @Datacom and @CS-Inspire - " Improve #customerexperience "

Cat @Boma_Marketing - Luke @Actionstep - Shourjo @yoogo_nz >> take-home messages https://t.co/DMYgE1Ik4c

[Ralf Wittgen @RWittgen]

So let's get serious and talk about customer service. How would you respond to the gentleman's question?

Retweet and comment - be brave!

#customersuccess #retention #CustomerExperience

[Ralf Wittgen @RWittgen]

#CustomerSuccess is not only limited to post-sales activities like " #onboarding successfully new product users"!

Learn from @UserlaneHQ to apply similar techniques and increase your #conversion rates when trialling a product": https://t.co/eCK4abftxY

[Ralf Wittgen @RWittgen]

Set the foundation of #CustomerSuccess during customer onboarding: replace long training sessions by microlearning unit - EXCELLENT post by @andy_mura from @UserlaneHQ -> https://t.co/JBaoEi6qGF

[Ralf Wittgen @RWittgen]

Great presentation from @Peter_J_Beck (@RocketLab) during @TechweekNZ 2019. What it takes to launch space rockets from New Zealand: https://t.co/kfOIl62ckP #startups #entrepreneur #resilience

[Ralf Wittgen @RWittgen]

Going the extra mile for your customer (1):
https://t.co/gGrDs7joQ3 by @Hyken #CustomerService and #CustomerExperience #CustomerJourney #customersuccess

[Ralf Wittgen @RWittgen]

Excellent summary by @UserlaneHQ #CustomerSuccess #CustomerService #CustomerExperience

[Userlane @UserlaneHQ]

June is almost upon us, so let's find out what #CustomerSuccess and #CustomerExperience conferences are left for the next half of the year in our #list of global conferences. �� https://t.co/qYN4017bdv

[Ralf Wittgen @RWittgen]

The impact of bad #CustomerExperience on business performance! Massive penalties for NZ based Telco companies! https://t.co/wIvUFKWHn9
#CustomerService #CustomerSuccess #CustomerJourney

[Ralf Wittgen @RWittgen]

Create a WOW moment for your customer: "Do something entirely unexpected, creating value, and connecting with customers with a personalised approach!" Great post by @Jared_Cornelll! What are your ideas for exceptional #CustomerService #CustomerSuccess #customerjourney

[Jared Cornell @Jared_Cornelll]

🧿Expert Roundup: What Does Great Customer Service Mean to You? https://t.co/rjtsnD5XHJ @karenmangia @RWittgen @BeckyRoemen @repexperience @judith_platz @richardinSG @gokhnkr #CustomerService #CX #custserv #livechatsoftware

[Ralf Wittgen @RWittgen]

⁉Question: "Who owns the customer?". Answer: "All of us!". ⁉Follow-up question: "Can you share an example?". With that answer you know if they just put lipstick on a pig! .... Great comment by @UserlaneHQ + @burkealder! #CustomerExperience #CustomerService #CustomerSuccess

[Userlane @UserlaneHQ]

'Customer success is not just the responsibility of a handful of people in one department. Every person working for a SaaS organization…should be focused on creating the best possible customer experience for new, current, and prospective customers.' Burke Alder #mondaythoughts