Philip Duffy

Highly analytical

[Philip Duffy @RyanairFlights]

Due to a high amount of recent complaints, Ryanair has adopted a new training programme all employees must go through which teaches professional courtesy and how to treat customers properly during in-flight service #professionalcourtesy #Ryanair #CustomerService

[Philip Duffy @RyanairFlights]

Ryanair to include in-flight service free of charge, and considering further options for entertainment in order to improve flight experience among customers #mealservice #entertainment #customerservice

[Philip Duffy @RyanairFlights]

Ryanair considering reimbursement policy to give customers a refund if flight scheduled is more than 5 hours late. #reimbursement #customerservice #Ryanair