Sahil Verma

[Devyanshu Gautam @Devyanshu23]

Enough is enough, @Voltas and @RelianceDigital.

It’s been MONTHS since you delivered a brand-new AC that was defective from Day 1. Your own senior technician confirmed the outdoor unit is faulty and promised a replacement within 3–4 days.

That was a lie.

Since then, we���ve been trapped in an endless cycle of false assurances, unanswered calls, rude behaviour from service personnel, and complete indifference towards a customer who has already paid in full.

What kind of company delivers a defective product, acknowledges the defect, and then abandons the customer?

Complaint No: 701934169
Service Order: 8081092106

Every single day we’ve had to chase your team instead of enjoying the product we paid for. This isn’t poor customer service—it’s a complete failure to honour your warranty and your commitments.

How much longer do you expect customers to wait for a replacement that should have happened weeks ago?

Do better, @Voltas. Do better, @RelianceDigital.

#Voltas #RelianceDigital #CustomerService #ConsumerRights

[Sahil Verma @SahilVerma1109]

Reliance Digital has now spent more time “escalating” my complaint of replacing a defective AC than actually resolving it.

Every single follow-up ends with:
“We have escalated your issue.”

That sentence has been repeated for over 2 weeks now.

No replacement.
No concrete timeline.
No ownership from anyone.
No accountability from the service team.

At this point, it honestly feels like the customer support exists only to delay and exhaust customers until they stop following up.

A defective AC in Hyderabad summer is not a minor inconvenience.
And making customers chase support every single day after paying full amount upfront is unacceptable.

Either resolve the issue immediately or clearly admit that your after-sales support system has completely failed.

Complaint No: 701934169
Service Order: 8081092106

@RelianceDigital
@RelianceResQ
@myvoltas
@reliancegroup
@jagograhakjago
@consaff
@TelanganaCMO
@GoI_MeitY

#RelianceDigital #ConsumerRights #CustomerService

[Sahil Verma @SahilVerma1109]

So Reliance Digital’s “service” works like this:

✔️ Take full payment
✔️ Charge extra installation/service fees
✔️ Deliver a defective AC
✔️ Confirm it is faulty
✔️ Promise replacement in 3–4 days
✔️ Then completely disappear

Attaching:
- Service charge receipt taken by the installation team
- Proof of endless follow-ups

Not a single proper update for weeks.

Customers are expected to pay immediately, but when it comes to support, Reliance Digital and the concerned service team become completely unreachable.

This level of negligence and irresponsibility after taking customers’ money is absolutely shameful.

We expect:
- Immediate replacement
- Strict action against the concerned installation/service team
- Compensation for the harassment and delay caused

Complaint No: 701934169
Service Order: 8081092106

@RelianceDigital
@RelianceResQ
@myvoltas

#RelianceDigital #Voltas #ConsumerRights #CustomerService

[Sahil Verma @SahilVerma1109]

@Devyanshu23 @myvoltas @RelianceDigital Absolutely unsatisfactory service.
What exactly is the point of buying an AC for summer if the entire summer passes waiting for support

[Devyanshu Gautam @Devyanshu23]

Absolutely pathetic after-sales service from @myvoltas and @RelianceDigital.

Sold us a defective AC. Your own technician confirmed the outdoor unit is faulty and initiated a replacement request, promising resolution within 3–4 days.

Nearly 3 weeks later:
❌ No replacement
❌ No proper update
❌ Calls ignored
❌ Rude behaviour from service staff

Complaint No: 701934169
Service Order: 8081092106

Taking customers’ money is easy. Honouring warranty commitments apparently isn’t.

How long should a customer wait for a replacement of a DOA (dead-on-arrival) AC in peak summer?

#Voltas #RelianceDigital #PoorService #ConsumerComplaint

[Sahil Verma @SahilVerma1109]

Spent ~₹70,000 on 2 Voltas ACs from Reliance Digital to survive the Hyderabad summer.

One AC turned out defective from Day 1: ❌ EC Error
❌ No cooling

Their own technician inspected the unit, confirmed it was faulty, and initiated a replacement request promising resolution within a week.

Nearly 3 weeks later:
❌ No replacement
❌ No proper updates
❌ Calls ignored
❌ WhatsApp messages ignored
❌ Rude behaviour from service staff

Attaching the screenshot of complaint mails, calls to AC technician not responding to calls and messages.

What exactly is the point of buying an AC for summer if the entire summer passes waiting for support?

Taking customers’ money is easy.
Providing after-sales service clearly isn’t.

We expect:
- Immediate replacement
- Accountability from the concerned service team
- Compensation for the delay

Complaint No: 701934169
Service Order: 8081092106
Order IDs:
RD69FA13DF0ED018DB77
RD69FA14940E8A890428

@RelianceDigital
@RelianceResQ
@myvoltas

#RelianceDigital #Voltas #CustomerService