Sally Alington

Founder of Ethos Farm - an award-winning CX Consultancy based in London and NYC. Passionate about people, travel, aviation & customer & employee experience ❤️

[Sally Alington @sallyethos]

Awesome opportunity to get AI Ready #aiready #audit #ai 👇

[AIReadinessHQ @AI_Readiness_HQ]

Is Your Business AI Ready?
https://t.co/ihQR8a4Z10

[Sally Alington @sallyethos]

Unsurprising news about @Breitling with their totally inept approach to customer service!
Private Equity Firms Write Down Value of Breitling, Report Says | National Jeweler https://t.co/zbx3wDMo8C

[Sally Alington @sallyethos]

@Breitling can someone please tell me who actually operates your Westfield White City Store as I've discovered today it is not run by Breitling?

[Sally Alington @sallyethos]

@ManagingSite_ @johnlewishelp @JohnLewisRetail

[Sally Alington @sallyethos]

@JLPHelpRetail @JohnLewisRetail @johnlewishelp

[Sally Alington @sallyethos]

@claimqueriess @johnlewishelp @JohnLewisRetail

[Sally Alington @sallyethos]

@johnlewishelp I am horrified by the disgusting lack of human empathy and care and absolutely useless customer service experience. I will not be shopping with you again @JohnLewisRetail

[Sally Alington @sallyethos]

@CustomerSu45419 @johnlewishelp @JohnLewisRetail

[Sally Alington @sallyethos]

@JohnLewisRetail your delivery team refused to deliver the service I paid for and watched my elderly mother in tears try to move a bed base by herself. Your customer service team have done nothing, no call back and urgent response as promised. Shame on you!

[Sally Alington @sallyethos]

@claimqueriess Wow great response. @johnlewishelp @JohnLewisRetail think you should try to crack down on these phony profiles trying to get your customer data. It only adds insult to injury to your upset customers

[Sally Alington @sallyethos]

@Review1258249 Who is that?

[Sally Alington @sallyethos]

This evening the Christmas present I bought for my parents (new bed and headboard) ended up with my mum calling me in tears, my disabled brother and 80 year old mother having to move furniture themselves, my disabled father left with no where to lie down. @JohnLewisRetail

[Sally Alington @sallyethos]

@BritishGas unbelievably dreadful customer experience. Engineers don't turn up, when they do things don't get fixed, when you call the South African call centre it feels like no one could care less. Total unmitigated customer service disaster #CustomerExperience #disaster

[Sally Alington @sallyethos]

This is me, pulling a strange face, at the #LDCtop50 😂🥂❤️ not sure what I'm saying but I think it is something like #proud #humbled and #grateful ❤️

[Ethos Farm @ethosfarmUK]

@thetimes ST100 celebration ❤️🏆 our third year in a row and second year as the 12th Fastest Growing Company in the UK ❤️🏆👏

[Ethos Farm @ethosfarmUK]

@instituteofcs National Customer Service Week 2025 Day 1 #NCSW2025 #customerexperience #employeeexperience #guestexperience #customerservice

[Ethos Farm @ethosfarmUK]

@instituteofcs #NCSW2025 Day 2... Time for a spotlight on one of our amazing Guest Services Associates from @westfieldstrat ❤️ #customerexperience #employeeexperience #guestexperience #customerservice

[Sally Alington @sallyethos]

I watched #betterman by the brilliant @robbiewilliams this evening! What a bloody brilliant movie, especially as a life long @takethat fan.. #inspired 🫶