Sam Thorne

[Sam Thorne @SamThorne20]

@FMoffat @MadeToHelp Absolutely disgusting. #MadeToHelp simply don't care and there is nothing anyone can do about it #someonehelpus

[Francesca Moffat @FMoffat]

@MadeToHelp I can't believe anything your staff tell me. I have emailed,tweeted and called for weeks.I want to sleep in the bed I bought on the 26 Aug.

[MADE.com Customer Service @MadeToHelp]

@FMoffat We will continue discussing this via email, where there is no word limit. We're sorry for the delay and we will resolve this.

[Sam Thorne @SamThorne20]

@MadeToHelp @FMoffat Absolutely disgusting. @MadeToHelp simply don't care and there is nothing anyone can do about it #someonehelpus

[Francesca Moffat @FMoffat]

@GabriellaUK @madedotcom Gabs we've had a nightmare. We still don't have a bed, terrible service.

[Sam Thorne @SamThorne20]

@FMoffat @MadeToHelp #MadeToFail #NoHelpWhatsoever

[Francesca Moffat @FMoffat]

@MadeToHelp I haven't received an email? It's been an hour, I need to know if I'm taking another day off work ...

[Sam Thorne @SamThorne20]

@FMoffat @MadeToHelp Have you received a response yet!? This is shocking customer service from @MadeToHelp #notsurprised

[Francesca Moffat @FMoffat]

@sg10solutions @MadeToHelp Been informed that the new bed can't be delivered until the 23rd/24th. I love sleeping on the floor, hugely inconvenienced #notgoodenough

[Francesca Moffat @FMoffat]

@MadeToHelp Yesterday I was informed that the bed could be delivered this weekend, this morning it's the weekend after?! Worrying if that's your best.

[Francesca Moffat @FMoffat]

@MadeToHelp The 'communications' are extremely unclear, the tone is now patronising, bordering on insulting.

[Andy Coops SG10 @sg10solutions]

@FMoffat @MadeToHelp Thats interesting - I've been told the same bed is discontinued. We need to send it back - probably being sent to you guys #made

[Francesca Moffat @FMoffat]

@MadeToHelp Any update on this please?

[Sam Thorne @SamThorne20]

@FMoffat @MadeToHelp @FMoffat you still haven't received a reply!? @MadeToHelp #notveryhelpful