Hey @Cleartrip, my flight was cancelled by @flyspicejet (Trip ID: 260520731180, PNR: QH1M4N). SpiceJet processed a full refund on their end since they cancelled it, so why is my Cleartrip refund showing as ₹0? Please look into this immediately.
A cautionary tale about @urbancompany_uc and how a publicly listed company handles damage claims.
Booked their technician (Sanju Kumar) to install a Luminous inverter at my home in Bangalore. Routine job. Should've been 2 hours.
Invoice no: UCIC260004101947
Complaint no: 69f362690db9530026fe28d7
Instead of a standard install, he opened the main switchboard and worked with MAINS LIVE violating the most basic electrical safety rule. Phase-neutral cross-connection caused a ~280V surge through my home wiring.
Within minutes:
• Geyser circuit dead - Approximation given is around 12,000 to fix
• 55" Smart TV motherboard fried, panel and screen damaged - looking at full loss ( Rs 48,000)
• Apple TV completely destroyed (₹14,900 replacement)
• Home electrical wiring compromised (Assessing currently)
The moment Sanju Kumar realized he'd damaged the geyser, he packed up and LEFT mid-job. Inverter still uninstalled. No fix. No apology. No accountability.
Had to hire a different electrician the next day to fix the wiring he broke out of my own pocket.
Filed formal complaint with UC. Specifically requested a SENIOR technician for independent damage assessment.
UC's response? They sent SANJU KUMAR BACK. The same person who caused the damage. To "take photos" of his own work and walk away.
He showed up, photographed the damage he caused, left without resolution. No claims process opened. No callback.
When we asked UC for a complaint ID, it took multiple follow-ups and a manual download of a tax invoice to extract any documentation. They were not proactive in issuing one almost as if to avoid creating a paper trail.
3 sleepless nights. ₹40,000+ in documented damages. Complete radio silence from UC corporate after that.
@urbancompany_uc@abhirajbhal@raghavchandra@varunkhaitan — your company is publicly listed now. Retail and institutional shareholders are watching how customer grievances are handled.
Is THIS the customer experience model investors signed up for?
1. Technician violates basic electrical safety
2. Damages multiple appliances and home wiring
3. Walks off mid-job when he realizes his mistake
4. Same technician sent back to "investigate" his own damage
5. Customer chases for documentation that should've been auto-generated
6. Then gets ghosted
Listed companies are held to a higher standard of corporate governance, customer protection, and grievance redressal. SEBI compliance and investor disclosures aren't just about quarterly numbers they extend to how the brand treats its customers.
This isn't how a publicly listed company should operate.
Asking for:
1. Independent senior technician (not Sanju Kumar) to assess damage
2. Compensation for documented damages: ₹90,000+
3. Formal acknowledgment of complaint 69f362690db9530026fe28d7
4. Process review — no customer should have to extract their own complaint ID
5. Public clarification on UC's damage claims SOP
Have all invoices, technician's diagnosis report confirming overvoltage cause, photos, timestamps, and WhatsApp records.
please be careful. If a clearly documented case is handled this way, imagine the cases without paper trails.
Consumer forum filing prepared if there's no response in 48 hours.
Will the board of directors of @Lenskart_com reply to my email which has all the proofs of the systematic anti-Hindu behaviour of the management of Lenskart or will they remain silent proving that the policy of discrimination against Hindus was board approved? Lenskart is a publicly listed company with @SEBI_India, and discrimination based oh religion is a serious offence. Cc @ashishkashyap@peyushbansal
TCS, Lenkskart now Namita Thapar’s Videos , how deep is the rot in corporate India?
There should be an audit of HR policies, discrimination against Hindus needs to be dealt with firmly, with consequences for top management.
Today @Lenskart_com management is telling employees to ignore this for 3–4 days.
But this is not something to ignore. I request all Hindus to stand together and demand accountability. Peyush should either accept responsibility or release a public apology video .
‼️This got worse!
@Lenskart_com forced the store managers to position the Bhagwan Murtis near the feet and avoid placing them in visible areas in the store.
95% of their business is from Hindus.
The board of directors of @Lenskart_com may choose to ignore my email, but for how long can they cover up @peyushbansal’s lies? Cc @ashishkashyap https://t.co/2Duzx5YEgC
Most hillarious statement. @Lenskart_com says that ithey have allowed employees for wearing bindi, tilak, sindoor, kalawa. Allowed?? Who are they to allow . What authority do they have to allo or disallow hindus in Bharat to follow their religion?
Boycott Lens cart for ever
Never ever going to buy from @Lenskart_com@peyushbansal, plz add Mohammad in front of your name. Shame on you.
You are a blot on Marwaris & Hindus.
Jinse kamata hai, ussi se jihad karta hai... Thooo...