Sarush Srivastava

देशभक्त | हिन्दू | Full-Time Techie | Part-Time Chef | Gamer | Comic | Mostly Sarcastic | Anti pseudo '-isms'

[Sarush Srivastava @SarushS]

@MoCA_GoI Spicejet denied to process the matter with vague justification. I request MOCA to look into the matter as Spicejet is putting passanger health & safety at stake. Included the detailed concerns in my email. Looking forward to your assistance. Thanks in advance. (2/2)

[Sarush Srivastava @SarushS]

Respected @MoCA_GoI, I've written to the Public Grievance officer & Nodal Appellate authority, subject - "Complaint Against Harrasment by Spicejet Airlines". Despite 14 email exchanges so far I've not heard from any GoI officer but only Spicejet officials..(1/2)

[Sarush Srivastava @SarushS]

Reading comments on @bookmyshow page about #TheKashmirFiles . One common question - "Why the number of screens is so less?" While it may be outside of BMS purview, still I cannot remember such questions being asked for any other film.

[Sarush Srivastava @SarushS]

As #TheKashmirFiles concludes, I saw people leaving in tears, some are stuck to their seats still trying to get hold of themselves.

A very..very..very.. brave effort by @vivekagnihotri & team. Go take some time out to see what some tried to wipe from our history.

[Sarush Srivastava @SarushS]

@AmazonHelp I shall be taking that forward as an official response from @amazon & @amazonIN regarding health & safety of their customers.

Thanks for your time.

[Sarush Srivastava @SarushS]

Extremely unfortunate to find @amazon packages are being tampered with before delivery for @amazonIN customers.

Items are stolen and customers have to suffer. This degradation of service quality and malpractices are on a rise in the past.

Order ID - 403-5542487-0000363

[Sarush Srivastava @SarushS]

@AmazonHelp @amazon @amazonIN

[Sarush Srivastava @SarushS]

@AmazonHelp That was a Chat Bot?!

To make you understand the gravity of the situation the package contained edible items. While I'm concerned some items were stolen I'm more concerned of adulteration.

Considering health & safety, with direct impact on human life, I request an escalation.

[Sarush Srivastava @SarushS]

@AmazonHelp Let me put forward the point I tried making and the executives deliberately or otherwise missed.
You are ONE @amazon to the customer. It does not matter which team you belong to. Try and help, not get over with it.

All I see..

[Sarush Srivastava @SarushS]

@AmazonHelp @amazon @amazonIN

This is interesting! 😢
Let's have a walkthrough

Customer makes an order with Amazon --> Packaging is tampered --> Items are stolen --> Cx reach @amazon ---> Amazon team cannot contact other @amazonIN team --> Customer is asked to contact differnt teams

[Sarush Srivastava @SarushS]

@AmazonHelp What is the point of having an account on this platform when the only thing team could do is route to internal support ? @amazon @amazonIN

[Sarush Srivastava @SarushS]

@AmazonHelp Liaise internally with your team managing customer issues and arrange a callback.

[Sarush Srivastava @SarushS]

@AmazonHelp Maybe it's time @amazon starts considering customer products as personal too and work on the physical security issues in their supply chain.

Thanks for the tip around data privacy!

[Sarush Srivastava @SarushS]

@ceo_uidai

[Sarush Srivastava @SarushS]

@Airtel_Presence Received same response multiple times earlier and since this is the 6th complaint, evidently infirmation is never enough for this team.

Escalate and arrange a callback with the manager.

[Sarush Srivastava @SarushS]

While @Airtel_Presence has no regard for safety of their employees or customers during COVID 19 and least bother to investigate a long pending issue, I have closed the SR.
DO NOT PLAN ANY PHYSICAL VISIT, INVESTIGATE AT THE BACKEND !!

[Airtel Cares @Airtel_Presence]

@SarushS Hi! I appreciate your time on call. I have raised a service request 120575272 for your broadband query. Will get this resolved soon. Will keep you updated on the resolution. Thank you, Sahil https://t.co/2G23qpsqlP

[Sarush Srivastava @SarushS]

@Airtel_Presence I'm running out of words at the recklessness and good for nothing attitude of THIS team.

!!! CANCEL THIS VISIT IMMEDIATELY !!!

[Sarush Srivastava @SarushS]

@Airtel_Presence Are you out of your mind to align on premise visit creating health issue for Airtel employees and customers?When times and again I have mentioned that the issue is not local.

Escalate my case and arrange a call with your team's supervisor if you guys are not able to handle it.

[Sarush Srivastava @SarushS]

@Airtel_Presence 6th complaint has been logged today because the lazy Airtel social media team is not trying to understand the problem.

If you think your job is to create service request without understanding the background, at least assign it to right team. Issue is not local !!!

[Sarush Srivastava @SarushS]

@Airtel_Presence Call me today at 12 PM . Left the same message on DM.

[Sarush Srivastava @SarushS]

Koi itna ghatiya kaise ho skta hai.

#CBIForSSR