Saucony UK & Ireland

We exist to inspire and serve all humans to live their best lives by providing access to running, celebrating self expression and creating a better world.

[Saucony UK & Ireland @SauconyUK]

@geepee71 I'm afraid we do not have a direct replacement for it - you can see our current TR range here: https://t.co/aPytIaURaT and we would advise getting a gait analysis before ordering a new pair. Harley

[Saucony UK & Ireland @SauconyUK]

@BobbyMcFerret Hello, can you please provide the order number to our Customer Service? The email is : [email protected]. Regards, Kelly

[Saucony UK & Ireland @SauconyUK]

@Reisstopher Hi there, sorry about that; if you bought them in a store, please bring them back, otherwise please send us an email at: [email protected] and we will be happy to assist you. Regards, Kelly

[Saucony UK & Ireland @SauconyUK]

@dissentingops Hello, sorry about that. If you bought them in a store, please bring them back, otherwise please send us an email at: [email protected] and we will be happy to assist you. Regards, Kelly

[Saucony UK & Ireland @SauconyUK]

@longfellow06 Hi there, please send us an email to [email protected] so we can assist you further

[Saucony UK & Ireland @SauconyUK]

@jonknutson Please email us at [email protected]

[Saucony UK & Ireland @SauconyUK]

@cathalyoung sorry I cannot help further but really hope you can find something suitable. 3/3

[Saucony UK & Ireland @SauconyUK]

@cathalyoung I am afraid we cannot provide you recommendation on specific models across our range of shoes as each one of those responds to and addresses certain requirements and individual needs.

Whenever changing the model we would recommend seeking professional advice from our 1/3

[Saucony UK & Ireland @SauconyUK]

@cathalyoung retail stores as they are specialists in their field and can offer a gait analysis to identify your personal needs and offer you an adequate solution and the best footwear style choice. They will also be better placed to advise you in person than we can via email.

We are 2/3

[Saucony UK & Ireland @SauconyUK]

@GerCoDown link below:

https://t.co/yisgc7t6M5

A member of the team should be able to help. We’re very sorry for the inconvenience and we hope this can be resolved quickly! 💪 2/2

[Saucony UK & Ireland @SauconyUK]

@GerCoDown Hi there, thank you for getting in touch. We’re so sorry to hear that you’ve experienced issues with your purchase — this is not something we expect from our products! We would recommend getting in touch with a member of our customer services team via email or phone using the 1/2

[Saucony UK & Ireland @SauconyUK]

@ChristopherLei2 the footwear,
- a picture of both soles,
- a picture of the damage (if visible)
- a proof of purchase (till receipt, bank statement, online order confirmation)

Should you not be able to provide us with a proof of purchase we will determine the age of the shoes via their 2/4

[Saucony UK & Ireland @SauconyUK]

We’re heading to Bolesworth Castle near Chester on Saturday for the Saucony English National XC Champs. Look out for details of live TV coverage and free race photos for all competitors. If you’re racing, we’ll see you there! #Saucony #TakeCourage

[Saucony UK & Ireland @SauconyUK]

@ChristopherLei2 time.
Once we have these items, we will be able to offer you some further advice and give you more information about the options available to you. 4/4

[Saucony UK & Ireland @SauconyUK]

@ChristopherLei2 We are really sorry to hear this.

In order to assist you further, could you please email us at [email protected]

Please provide us the requested pictures below:

- the white labels from underneath the shoe tongue, or in the inner heel area of the shoes.
- a picture of both 1/4

[Saucony UK & Ireland @SauconyUK]

@ChristopherLei2 manufacturing date.
Please note, we will not be able to offer any monetary refund for shoes that have not been purchased directly from ourselves.

If you experience size limitations when trying to attach, please keep re-replying to this email and attach one picture at a 3/4

[Saucony UK & Ireland @SauconyUK]

@lijoco84 Hi there, can I have your email address please so we can search for your email as we currently only have a one day waiting time for replies and you should have received an answer by now

[Saucony UK & Ireland @SauconyUK]

@kate_e_rose Hi, Can you please send us an email to [email protected]?

Thanks
Chloe

[Saucony UK & Ireland @SauconyUK]

@DougieHolmes Hello Dougie, please send an email to : [email protected]. Regards, Kelly

[Saucony UK & Ireland @SauconyUK]

@rorr99 Please email us at [email protected]

[Saucony UK & Ireland @SauconyUK]

@Hammy009 Whenever changing the model, we recommend seeking professional advice from our retail stores as they are specialists in their field and can offer a gait analysis to identify your personal needs and offer you an adequate solution and the best footwear style choice.