Scarlett Spratt

Senior Manager NHSEI. Provider Development M&A. Views my own

[Scarlett Spratt @ScarlettSpratt]

@HiveHomeUK x4 live chat sessions have ended spontaneously and x2 phone calls have been dropped. My hive doesn’t work the heating is permanently on and I’d like someone to come and fix it please. 8 weeks now!

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp We have 72 hours for the mortgage that has been agreed to be sent in writing to our solicitor or our chain collapses. Sent the application in April. Dealing with my query after this time won’t help anyone

[Scarlett Spratt @ScarlettSpratt]

@santanderuk we have a mortgage offer today after submitting the application in APRIL. Why is it now going to take you a week to send the offer paperwork?! Equally I have been on hold for 45 minutes 3 times today and each time your employees end the call before taking details...

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp They sent an email to say I need to wait 3 days to speak to someone to complain / escalate the issue of having waited since April. The irony

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp Thank you I have sent an email

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp We have been a customer for 8 years previous this really is dreadful service. The mortgage ref number doesn’t show on your system so your call centre can’t help?! please can somebody contact me who has authority

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp Also please can you give me the number that closes at 8pm as per your Twitter signature. all the lines I have tried say close at 6pm

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp There are some serious operational inefficiencies in your process. Inefficiencies that impact people’s lives. I also suggest changing the wording on your website “average 3 weeks to offer” we applied in APRIL. Please can you escalate my details to someone who can actually advise?

[Scarlett Spratt @ScarlettSpratt]

@santanderukhelp Printing doesn’t take 1 week. And I have “continued to make contact” after 45 minutes on hold you answer the phone and then put it down straight away. No wonder there are long waits when simple tasks like printing and answering a phone take 45 minutes to 1 week

[Scarlett Spratt @ScarlettSpratt]

@BorisJohnson great about shops but when can I see my family? And when are you going to address the over 70s who were told to isolate and then nothing...

[Scarlett Spratt @ScarlettSpratt]

Well done to @NorthBristolNHS and our @PwC_UK team who, after winning the 'Best Clinical Service and Treatment Pathway Transformation Project' award earlier this year, were highly commended at the @HSJ_Awards. Read their story. https://t.co/Ws2ku1xNII #NBTperform #HSJAwards

[Scarlett Spratt @ScarlettSpratt]

@PwC_UK_Careers Business Recovery Services (BRS) practice is the largest restructuring practice & we’re looking for highly driven & ambitious individuals to work in our Public Sector Operational Restructuring team. View nationwide roles and apply here: https://t.co/Lt3D5iImoJ

[Scarlett Spratt @ScarlettSpratt]

@PaulChuckle2 @PaulChuckle2 time goes too quickly! Wish we could do it all over again! X

[Kevin Ellis CBE @KevinJDEllis]

I’m delighted to welcome the Prime Minister, Theresa May, @10DowningStreet to our office for her announcement of “A new Brexit deal - seeking common ground in Parliament”

[Laura Hinton @LauraHintonPwC]

This #MHAW2019, we'd like to hear what you do to look after your #mentalhealth. I've learnt that getting enough sleep helps me deal with whatever life has to throw at me, so I prioritise that during the week because #MyMindMatters

[PwC UK @PwC_UK]

Anna, Vhernie and Ben are part of our Mental Health Advocates programme at PwC. Hear about their experiences and why they've chosen to support others by talking openly about mental health in the workplace #mentalhealth #MHAW2019 #MyMindMatters #MHAW @annablackman @VhernieM

[The Royal Family @RoyalFamily]

The Queen and The Duke of Edinburgh were introduced to the newborn son of The Duke & Duchess of Sussex at Windsor Castle. Ms Doria Ragland was also present. The Duke & Duchess of Sussex are delighted to announce that they have named their son Archie Harrison Mountbatten-Windsor.

[Emma Clayton @Brilliant_Teams]

Interview with Karen Bonner:
“More support and recognition of the emotional fatigue faced by women leaders as the push to work harder to get recognition can take its toll.” ⁦@karenabonner2⁩
Interview with a Leader – Karen Bonner – NHS Women Leaders https://t.co/lFHBl3AkGU

[Emma Clayton @Brilliant_Teams]

This week she launched her paper highlighting gender pay inequalities in nursing.
I am humbled to have the stupendous Alison Leary as our #IWD guest.
@alisonleary1
Interview with a Leader – Prof Alison Leary PhD RN FRCN FQNI – NHS Women Leaders https://t.co/twzFEBqQr1