Shelly Chandler

Customer experience professional working in consulting for customer transformations.

[Shelly Chandler @SChandler99]

#CX17 Timmy the giraffe receives the royal treatment at where else, Ritz Carlton

[Shelly Chandler @SChandler99]

#CX17 Matt Dixon on Customer Effort Score. Can it be applied beyond the transactional?

[Bruce Temkin @btemkin]

Join me in #Chicago next Thursday at @Confirmit event: Going Beyond the Survey: Harness the Power of #CX Innovations https://t.co/J2WYXsPWp7

[Shelly Chandler @SChandler99]

Can the voice of the customer drive transformational change? UK colleague Claire Sporton explains how.https://t.co/QuQfi7gqbK

[Shelly Chandler @SChandler99]

So who still thinks watching golf is boring?!

[Shelly Chandler @SChandler99]

#NGCX Zappos calls customer service team customer loyalty team. Nice and accurate concept flip! #confirmit.com

[Shelly Chandler @SChandler99]

Be willing to say no to non-actionable data! Great reminder from panel #argylecx

[Shelly Chandler @SChandler99]

#ArgyleEvents CX Leadership Conf-@jonblack_CX JPMC doing great job applying analytics to VOC

[Shelly Chandler @SChandler99]

Employees are the reason CX works! Empower them with tools 3 Reasons Why Culture Matters More Than Compensation https://t.co/jQu9qpHFPs

[Shelly Chandler @SChandler99]

Got CX Governance? Join Alison Lawrie of AkzoNobel & Sarah Hobday of @CustomersFirstN on a #CXLeaderSeries webinar. https://t.co/eGwhAUdheB

[Shelly Chandler @SChandler99]

#CXElevated InMoment Joanna Q of Forrester recommends detailed CJMs w/analytics to drive customer obsession-couldn't agree more!

[Shelly Chandler @SChandler99]

Excited to hear that VOC tech co InMoment is launching new user community. Great way to elevate the discipline among peers! #CXelevated

[Shelly Chandler @SChandler99]

#elevationnet Gaston closed due to ice on back roads. Must be cold on stage-lots of hats!

[Harvard Business Review @HarvardBiz]

All of us possess some of the qualities of inspiring leaders https://t.co/k0ssRaOobK

[Shelly Chandler @SChandler99]

Celebrating #cxday in Charlotte #henryhartdoss manage the ecosystem not the customer #customersfirstnow.com

[Shelly Chandler @SChandler99]

At #amazoninventionstour w/ inventor hub.Fascinating info on prod dev & innov CX and prod innov cannot be detached! #customersfirstnow.com

[Shelly Chandler @SChandler99]

I'm celebrating #CXDay to promote exceptional customer experience! Are you? Find out how here http://t.co/2Ve4EcO92I #CXPA

[Shelly Chandler @SChandler99]

Loved the advice from #Michael Brenner-CX is the perfect backdrop to know what content B2B customers really want
http://t.co/Nh2XwUBvNz

[CustomersFirst Now @CustomersFirstN]

In today’s hyper-competitive market, what impact can Churn have on your business? Here’s our point of view: http://t.co/GsAwlCLjT0