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@Reskadinnick Hello, Kerry. Thank you for your message. I am sorry to hear you are experiencing longer waiting times. Please get in contact with the Royal Netherlands @Marechaussee - they are responsible for this process. ^Jim
@brouwer_win Goedenavond, Wim. Bedankt voor je bericht. Voor vertrekkende vluchten wordt vanaf 22:00 vanavond de Kaagbaan ingezet. Voor meer informatie over het huidige baangebruik, zie: https://t.co/1p6Ug1rBKN en https://t.co/vKm9nNZmLO ^Jim
In 2025, 68.8 million travellers flew to, from or via Schiphol. With 477,552 flights, 301 destinations worldwide, and 1.43 million tonnes of cargo handled, Schiphol keeps the Netherlands moving. Our top destinations? Spain, the UK, Italy, the USA and Turkey 🌍 Read more: https://t.co/u46buWWSsC
@Miguelz15723715 Hi Miguel, we are sorry to hear that you missed your connection. We have no insight in the baggage tracing systems. KLM has baggage handler KLM Ground Services. We advise you to call them via +31204747787. We hope this will lead to a positive result soon. ^Frank
@PrivaSense Dag Jeroen, wat vervelend dat je al zo lang moet wachten. Dit wordt zo spoedig mogelijk opgelost door de gateplanning. Alsnog welkom terug. ^Frank
Hi, thank you for your message. I’m really sorry to hear your baggage still hasn’t arrived. For baggage tracing, please stay in contact with ITA Airways, as they manage the search and updates. Coming to Schiphol won’t speed up the process, unless ITA Airways confirms that your bag is at Schiphol and ready for collection. Hope it gets reunited with you very soon ✈️ ^Chad
Hi, Thank you for your patience. It’s good that you reached out about your flight and I’m happy to help. I understand that delays or cancellations can be frustrating and create uncertainty. Due to the current weather conditions, there are more delays and cancellations than usual. The airline decides whether a flight operates, is delayed or cancelled, as they manage the flight schedule and have access to your booking details. Your airline can therefore assist you most quickly and accurately. They handle rebooking, care at the airport and assess any possible compensation.
I recommend contacting the airline you’re travelling with directly. You can find the contact details on our Schiphol website: https://t.co/7U2RCrloPK. Please keep in mind that airlines are currently experiencing higher volumes, so it may take longer to reach a representative. I trust that I have informed you sufficiently. If you have any further questions, please feel free to contact me. Thank you again for your patience, and I wish you a safe continuation of your journey 🩵 ^Kelsey
Hallo, Margreet. Bedankt voor je vraag. Vervelend dat hier onduidelijkheid over is. Dat de vlucht niet in de app zichtbaar is, wil gelukkig niet gelijk zeggen dat deze geannuleerd is. Ook geannuleerde vluchten zouden in de app moeten opduiken. De luchtvaartmaatschappij deelt de vluchtinformatie met ons voor publicatie in onze app en op onze website. We raden aan om voor de status van deze vlucht contact op te nemen met Easyjet. Wij geven je melding over het ontbreken van de vlucht in onze app intern door. ^Jim
Hallo, Henderina. Wat vervelend dat je contact hebt gehad met scammers. Dit probleem is bij de luchtvaartmaatschappij bekend. Wat betreft het gedrag van het personeel bij de KLM balie(s) op Schiphol raden we aan om rechtstreeks contact op te nemen met de airline via: https://t.co/ThHOS5VWJa KLM biedt geen actieve klantenservice meer via Twitter / X. We willen je er ook op wijzen dat wij (Schiphol) geen klantenservice bieden via Messenger. We adviseren in alle gevallen om enkel gebruik te maken van de contactopties die vermeld staan op de officiële website. ^Jim
Hallo, bedankt voor je vraag. Nee, dit klopt niet. De vaste medewerkers van Aircraft Operations worden bij zwaar winters weer ondersteund door medewerkers van Schiphol die normaal op kantoor werken. Dit speciaal opgeleide team staat van halverwege november tot halverwege april stand-by om de sneeuwwagens te besturen. Je leest hier meer over via: https://t.co/Vg3LL2xlHy ^Jim
Hi, Freyja. Based on the current weather forecast, we don't expect any preventative cancellations for tomorrow. However, flight delays may still occur. We continue to closely monitor weather conditions and are in close contact with the airlines. We also advise travelers to check the latest flight information before departing for the airport. ^Jim
Hello, Maax. Thank you for your question. The expectation is that the flight schedule may continue to be disrupted by the weather conditions in the upcoming days. For specific information concerning your flights via Schiphol, we recommend checking the most recent flight information. ^Jim
@Anazx034 Hello, Ana. The decision to cancel or delay a flight lies with the airline. You can trust the information stated in the KLM app. However, we do recommend keeping an eye on the status of your flight, as there may still be disruptions in the flight schedule tomorrow. ^Jim
@avi_ruparelia This will depend on several factors. The Royal Netherlands @Marechaussee can offer more information on this subject. You can also check the following webpage for potential requirements: https://t.co/C6kuDicAjx ^Jim
@BaranenkoAnna Hello, Anna. Thank you for your message. We're sorry to hear this. Where are you currently located? Is there no staff available currently at Door 16 to provide assistance? ^Jim
Hallo, bedankt voor je vraag. De winterse weersomstandigheden zorgen de komende dagen helaas nog voor verstoringen in het vliegschema. Hierdoor kunnen mogelijk vertragingen en annuleringen ontstaan. We adviseren om voor meer informatie contact op te nemen met de luchtvaartmaatschappij. ^Jim