Sebastien Chung

Service design and user experience practitioner. Creating physical and digital products and services that interact with people in meaningful ways.

[Sebastien Chung @SebChung]

@HelloFreshUK Our weekly order has just been dumped on our doorstep. It’s completely crushed, is soaking wet and our food’s been spilled inside.
#hellofresh

[Minnie Bredouw @mbredouw]

Given how front and center design is these days, I am still shocked that there is no “code of conduct” or guide to ethical design principles. I had my students write the Designers “Hippocratic Oath” and am sort of in love with what they came up with!

[Sebastien Chung @SebChung]

@amynewnham @clearleft This looks great, I had been meaning to attend the last few events but unfortunately couldn’t make them. Hope to join in future.

[Sebastien Chung @SebChung]

@theavangelist @bileye @bambeere I’m afraid the copy I have is all mine mate.

[Sebastien Chung @SebChung]

Petition: Revoke Article 50 and remain in the EU. https://t.co/8TusOMNHJ4

[Sebastien Chung @SebChung]

@jasonriahi Awesome mate, thanks for sharing. Looking forward to the next Strategy Club session!

[Sebastien Chung @SebChung]

@render_ghost It’s for throwing rubbish at?

[Jared Spool @jmspool]

Service design helps teams get on the same page about the context of their work. Its practices expand the user experience professional’s toolkit to bring new insights to the team and give them tools for prioritizing a better overall user experience.

https://t.co/O5c7obBZ73

[Lou Downe @LouDowne]

It’s shocking that after 15+ years of service design we still don’t have a definition of what a good service is.

More troubling than this though, we don’t seem to think this is a problem.

This is a problem.

So here goes, 15 principles of a good service design...

[Clearleft @clearleft]

The last in our series of Myths & Misconceptions of #ScalingDesign – can any designers and managers out there relate to this? Read more in @chrishow's article over on our blog: https://t.co/IXUUHgzRXm

[Sebastien Chung @SebChung]

@chrishow I’m in!

[Jeff Gothelf @jboogie]

Give teams a problem to solve, not a solution to implement.

This is the only way to encourage product discovery.

[Stephen P. Anderson @stephenanderson]

Oh, hey. I wrote an article for Forbes. :-)

"What Board Games Can Teach Us About Designing Experiences"
https://t.co/UZ22YXJBIM

[Clearleft @clearleft]

Read the second part of @SebChung's exploration of the relationship between #servicedesign & #uxdesign, and check out the #digitalservicedesign toolkit here: https://t.co/rTH1Ul8Fx0

[Clearleft @clearleft]

Explore The Relationship Between Service Design and UX Design in part one of a two-parter from our former #UX intern @SebChung https://t.co/CCh9cSpLQG #servicedesign #digitalservicedesign #uxdesign

[Magdalena Jakubowska @artsquare_magda]

Bye bye Madrid and guess whom I met at the FRA airport! @MrStickdorn :) Let’s figure out the spreadsheets than :) @moreaulee byeee #SDGC17

[Ben Holliday @BenHolliday]

Asking the right questions to frame the problem:

1. Why are we doing this work?

2. Who are our users?

3. What outcome will users get from this service?

4. What outcome are we looking for?

5. What are our key metrics?

https://t.co/cSKXbVqnlo

#servicedesign #ux #blogpost

[Ben Sauer @bensauer]

/2 I’m teaching the ‘Wizard of Oz’ method - how to fake a conversational UI to learn fast+fail cheaply. It’s super fun, attendees loved it.

[Ben Sauer @bensauer]

/1 <shameless self-promo tweet alert> Is your team thinking about voice / conversational UI? Check out my workshop: https://t.co/hNC4RNfoFl

[Sebastien Chung @SebChung]

Had a fantastic time today at UX Brighton. Great speakers. A lot to think about. #uxbrighton #uxbri