Select VoiceCom

Select VoiceCom is an Australian and American owned and operated company providing services from its modern call centre facility in Cebu, Philippines.

[Select VoiceCom @SelectVoiceCom]

3 Reasons Why Self-Service Options Are Crucial to Delivering Top-notch Customer Service Experience - We sure have come a long way regarding technology. These days, we can do nearly everything on our mobile phones. As such, it’s not entirely surprising... https://t.co/7CyDu8AY56

[Select VoiceCom @SelectVoiceCom]

4 Customer Service Mistakes You Are Probably Making Right Now - Good customer service plays an integral part in a business’s long-term success. Numerous studies and statistics over the years have proven this without any shadow of a doubt. It is for th... https://t.co/VJ1gEYPumN

[Select VoiceCom @SelectVoiceCom]

4 Ideal Characteristics of a Successful Call Center Manager - Every call center needs great managers in order to thrive, even more so on account of the rapid changes in today’s business climate. While each call center manager is different, the success... https://t.co/QLnj3N13mA

[Select VoiceCom @SelectVoiceCom]

4 Ways to Handle Irate Callers in the Call Center - Let’s face it: handling irate callers is not fun. But then again, angry customers come with the territory when you’re a customer service professional. As such, it’s worth noting that customers are fa... https://t.co/fEWGxgUAhZ

[Select VoiceCom @SelectVoiceCom]

5 Creative Ways to Improve Customer Experience - Customer service has been undergoing rapid changes over the last several years, thanks to digital technology, automation, and cloud services. While recent technological advancements have changed custome... https://t.co/w5w2whJTVx

[Select VoiceCom @SelectVoiceCom]

3 Proven Techniques in Lowering Abandon Rates - If you’re running a call center, abandon rate is one of the most crucial performance indicators you should pay close attention to. For one, a high volume of abandoned calls speaks volumes about the quali... https://t.co/eLt4q9pzRR

[Select VoiceCom @SelectVoiceCom]

6 Ways IVR Systems Enhance Customer Service - Improving customer service remains a top priority in most call centers, and it’s just as well considering the major impact customer loyalty can have on a company’s bottom line. That said, IVR systems have ... https://t.co/n7SDdgIOGP

[Select VoiceCom @SelectVoiceCom]

The Top Five Benefits of CRM Systems to Customer Experience - Customers value excellent customer service when interacting with brands. It is known. In fact, according to a Walker study, 86% of customers will be willing to pay more for great customer e... https://t.co/S1JKsgMqKL

[Select VoiceCom @SelectVoiceCom]

Four Steps You Can Make To Reduce Customer Churn - Do you want your business’s bottom line to get a big boost? Easy. Make a concerted effort to reduce customer churn. Customers are the lifeblood of your business. And if you want to keep your business ... https://t.co/3Yt3UeVEdl

[Select VoiceCom @SelectVoiceCom]

Five Crucial Skills Every Call Center Agent Should Master - If you want your company to build and maintain a great relationship with customers, you need to have skilled call center agents on the front lines of your business. Call center agents represe... https://t.co/xFKt5KMbfs

[Select VoiceCom @SelectVoiceCom]

Great Ways to Personalize the Customer Experience - Every business is forged by developing and nurturing relationships. Without that personal connection, businesses are bound to fail. It is for this reason why businesses are always aiming to personali... https://t.co/MndPlGh40f

[Select VoiceCom @SelectVoiceCom]

Five Strategies You Can Do to Help Your New Call Center Agents Manage Their Average Handling Time - AHT (Average Handling Time) is one of the most important metrics in a call center. Simply put, a low AHT is one of the good signs that a call center is... https://t.co/dgTFyEMZFj

[Select VoiceCom @SelectVoiceCom]

Five Ways to Motivate Your Agents to be the Best in Their Job - With the rise of data science, cryptocurrency, and cloud computing, many industries are currently on the verge of a systemic shift. As a business owner, you need to be able to adapt to ch... https://t.co/Eg7sa6W5ad

[Select VoiceCom @SelectVoiceCom]

How to Retain a Customer who is about to Quit Doing Business with your Company - Customer retention is crucial to the success and survival of any call center business, or any business for that matter. Does that surprise anybody? Surely not. Without cu... https://t.co/nkI025BvVa

[Select VoiceCom @SelectVoiceCom]

Five Effective Ways of Maintaining Active Listening in the Call - Active listening is a critical skill every call center agent needs to hone. By mastering this skill, an agent is highly likely to deliver a positive experience in each customer interact... https://t.co/UbaAuriOlK

[Select VoiceCom @SelectVoiceCom]

Why Promoting from within is Good for Your Call Center Business - The question of whether it’s preferable for organizations to prioritize internal hires over outsiders when filling a job vacancy has long been settled for years now. And the general con... https://t.co/q4lZMGh83M

[Select VoiceCom @SelectVoiceCom]

20 High-Converting Sales Tips from Sales Experts - Sales tips… One can never get enough of them. After all, selling is a profession that is as exciting as it is challenging ��� not to mention the variety of pleasures and pains that come with it. While t... https://t.co/NJwZHVC1AA

[Select VoiceCom @SelectVoiceCom]

How to Put a Call on Hold without Upsetting Your Customers - Bob is on his laptop pounding away on the keyboard, a deadline breathing down his neck. Suddenly, his internet connection stops working. Seething, Bob gives the internet service’s technical ... https://t.co/hdh7VDWGoJ

[Select VoiceCom @SelectVoiceCom]

Crucial Elements that Make Up a Winning Call Flow - Your call center’s call flow management system has a significant bearing on whether clients will be happy with your services after the end of a call. A call flow, by strict definition, is the roadmap... https://t.co/cc93P1FZAH

[Select VoiceCom @SelectVoiceCom]

Qualities to Look For in Hiring Supervisors to Lead Your Customer Service Representatives - Agents deserve all the kudos for being on the frontline of call center operations. Without them, businesses won’t be able to maintain a good relationship with ... https://t.co/GGRqTHWPyK