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Customer service - everyone is doing it but not always well.

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Dear @waitrose please improve or rename your supposedly ’perfectly ripe’ avocados. Only one of the four (two packs of two) I bought on Friday has been remotely edible- even after spending the last 48 hours at room temperature

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Please update your phone staff too. I was advised how to put myself back into the same spiral. I politely explained each stage as I followed the advice I was being given, until it was clear it wasn't working. Then the line went silent and the call was terminated at your end.

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Dear @JohnLewisRetail, I bought a TV in October under an offer to claim an e-gift card. Claims for this should open today (3 Dec). But your website doesn't support this- putting me into a circular death spiral of useless links instead.
Please sort this out.

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@Screwfix Thank you. That looks as though it works and I'll give it a whirl.

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Dear @Screwfix why can I not leave a review on your website for 'AZUR 1800MM X 560MM 6819BTU WHITE 3 COLUMN RADIATOR (121YR)'?
I just installed one. It was a nightmare and I want other buyers to know what they are in for.

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Dear @ctshirts how do I get off your postal mailing list. When I bought a shirt I was told I wouldn't get post from you. But I do and it doesn't say how I can stop it. Or shall I raise this with @ICOnews?

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Dear @NordVPN and @TNLUK one or both of you has changed something and now my Lottery app and their website won't load unless I pause my Nord VPN. Please can you fix this between you? TIA

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@nsandihelp Thank you for your reply- it has prompted me to restart the computer (an ipad) and clear the NS&I cookies. This has fixed the problem!

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Dear @nsandihelp an email tells me my Direct Saver statement is available. When I try to go to my profile to see it your website logs me out with the apologetic explanation that I 'used the back button'. It keeps doing this but I'm not using 'back'

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@Wickes Why not just fix your website? It has caused me problems before and I just don't have the time for it.

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Dear @Wickes for the second time today your online checkout has stalled when I try to pay. This wastes my time and means I’m looking to see who else can supply around £500 of stuff I want to buy.

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@Morrisons See my DM- here is the photo of the barcode, etc (as I don't seem to be able to attach a photo to the message):

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Dear @Morrisons , unfortunately these aren't seedless. Of this box (bought in Wells last Friday) most segments have at least one pip and up to three. Shame as the last box was lovely- and seedless.

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20 Feb- apparently the parcel is “out for delivery”. We’ll see…

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Last Monday (12 Feb) I booked @Parcelforce to collect an eBay sale from me and deliver on Express48. PF emailed to confirm that they would collect it on Tuesday.

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Stay tuned for the next turgid instalment in which we are likely to see this previously state-owned monopoly continue to disappoint its customer as it blunders its way deeper into the red- on the way to eventual oblivion.

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Today (19 Feb) at 09:27 the parcel is on its way to the "National Hub". So much for the 48 hour service.

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On Friday morning (16 Feb) I checked that the parcel had been delivered. There was no trace of it on the PF tracking! I checked again on Friday evening- it had only been picked up at 13:44 that day- by 15:43 it was en-route to the "Bristol Hub".

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On Wednesday (14 Feb) I cancelled the PF order for collection/post and claimed a refund. I went to a Post Office and posted the parcel on the same PF Express48 service- for £4 more.

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I was in all day on Tuesday but nobody came and by the evening PF tracking said they were unable to collect it when they called at 2:30. Liars.