@LGUS I’ve refused a 4th repair attempt. I want a refund under the Magnuson-Moss Act, not another shipping label. Let me know publicly if LG will provide a refund, or if I need to serve your registered agent in Tallahassee with the small claims lawsuit I have ready.
@LGUS Now your Presidential Liaison says those visits 'don’t count' for a refund because your techs didn’t replace parts. That means LG can keep my unit forever and pretend they never tried to fix it.
@LGUS I’m not taking this to DMs, Mark. I have open case CNN260928789426. I’ve already sent this soundbar to your depot THREE times under warranty. Each time it was returned broken with the same defect.
@LGE_Global —meaning they can hold your gear hostage forever and claim they never tried to fix it.
I'm refusing a 4th repair and filing under the Magnuson-Moss Warranty Act. If you’re buying LG audio, know that their warranty is a trap.
@LGUS@LGUSSupport@rossmanngroup@GamersNexus
@LGE_Global Now, the LG Presidential Liaison office refuses to issue a buyback/refund. Their excuse? Their internal policy says depot returns "don't count" toward a replacement unless their techs physically replace a part...
@LGE_Global I bought an $800 LG S90TY soundbar in April that has a known eARC defect.
I’ve sent it to LG's authorized repair depot THREE SEPARATE TIMES under warranty. They returned it broken three times.
@LGUS Their excuse? Their internal policy says depot returns "don't count" toward a replacement unless their techs physically replace a part—meaning they can hold your gear hostage forever and claim they never tried to fix it.
@LGUS I bought an $800 LG S90TY soundbar in April that has a known eARC defect.
I’ve sent it to LG's authorized repair depot THREE SEPARATE TIMES under warranty. They returned it broken three times.
Now, the LG Presidential Liaison office refuses to issue a buyback/refund.
@LGUS Their excuse? Their internal policy says depot returns "don't count" toward a replacement unless their techs physically replace a part—meaning they can hold your gear hostage forever and claim they never tried to fix it.
@1000asins Ungating minimums, surcharges with no end date, invoice standards that reject $80M accounts. Every rule change lands the same way. Sellers absorb it or quit.
@michaelpatron0@ajassy@amznsellerhelp They said it at their own conference. Sellers have it on record. That's exactly the kind of documented pattern we're building the regulatory case around. https://t.co/zVSJZCfJMm