Johann Diaz

Service leadership expert exCOO of 30+ years. Coaching business leaders in how to transform their companies to deliver outstanding profitable service-led growth

[The Service Revolution @ServiceRevn]

Study proves the value of good phone greetings https://t.co/wLKdMx7Nj5

[The Service Revolution @ServiceRevn]

Study proves the right way to greet customers https://t.co/2JFa8VmJ9R

[The Service Revolution @ServiceRevn]

Training plan for Managing Customer Expectations https://t.co/dQoN0hVhiW

[The Service Revolution @ServiceRevn]

Training plan for Serving Internal Customers https://t.co/TjfQL6Fcju

[The Service Revolution @ServiceRevn]

AI Transformation in ITSM Requires a Bigger Vision https://t.co/MSS8UE0XjK

[The Service Revolution @ServiceRevn]

Understanding the Iceberg Issue in Customer Service https://t.co/D8ev2wtI6K

[The Service Revolution @ServiceRevn]

30 Free IT Ticket Templates for IT Service Desks https://t.co/obnPQbhwYh

[The Service Revolution @ServiceRevn]

ITSM Trends for 2025 https://t.co/XSqne28iL0

[The Service Revolution @ServiceRevn]

CMDB vs. Asset Management – What’s the Difference? https://t.co/WjmfQInLsz

[The Service Revolution @ServiceRevn]

The State of AI in ITSM 2025 https://t.co/gsfd13ugf7

[The Service Revolution @ServiceRevn]

2025’s Hot ITSM Topics https://t.co/TWalOxlD1D

[The Service Revolution @ServiceRevn]

Train customer service skills faster with 5-5-5 https://t.co/ytA5l1ghIj

[The Service Revolution @ServiceRevn]

Network Monitoring Tools for ITSM Pros: Device42, PRTG, and SolarWinds https://t.co/lxW2lPHkzT

[The Service Revolution @ServiceRevn]

10 Key ITSM Principles and Best Practices https://t.co/cjMwmup6P7

[The Service Revolution @ServiceRevn]

10 Common Challenges in Integrating DevOps with ITSM and How to Overcome Them https://t.co/bqn0oZLeFC

[The Service Revolution @ServiceRevn]

ITOM vs. ITSM – Key Differences to Know https://t.co/HVljUnzgNF

[The Service Revolution @ServiceRevn]

Machine Learning Ethics in ITSM https://t.co/38pXq3obmJ

[The Service Revolution @ServiceRevn]

ITSM24: Key ITSM Learnings https://t.co/1fSnY4hNwt

[The Service Revolution @ServiceRevn]

Training Plan for Phone-Based Customer Service https://t.co/zX18Pz3M0b

[The Service Revolution @ServiceRevn]

8 IT Asset Management or ITAM Best Practices https://t.co/jagC9hkNsH